As an IT Operations Engineer, you will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.
What will you own?
- Administer and Support MDM tools (Jamf and JumpCloud)
- Provide advanced support for Google Workspace
- Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
- Solve problems and support solutions related to macOS, Windows, Linux, mobile devices, and office printers.
- Root cause prevalent hardware and software issues
- Lead the charge in automating common processes
- Maintain an updated knowledge base
- Provide Executive support and training
- Onboard new hires, including provisioning of computers, accounts, and peripherals
- Collaborate with the rest of the Tech Ops and Business Systems teams to provide a reliable help model
What you have:
- 5-7 years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, and Android
- Bachelor’s degree in computer and information science, information systems or related field or equivalent work experience
- Experience working with endpoint configuration management tools, we use JAMF and JumpCloud
- Deep understanding of enterprise infrastructure, identity, and productivity suites (ie. JumpCloud/SSO integrations, LDAP, Google Workspace, Atlassian Suite, Smartsheet, SaaS Applications)
- Intermediate understanding of networking protocols (DNS, DHCP, TCP/IP etc.)
- Self motivated problem solver who knows how to effectively utilize resources
- Highly organized and precise, with great attention to detail
- Ability to provide concise documentation within a ticketing system
- Experience with office hardware such as printers, video conferencing, and A/V systems
- Ability to work weekend and off-hours on occasion
- Ability and strong desire to work autonomously while achieving results
- Ambitious, flexible attitude in order to prioritize in a rapidly growing startup environment
Bonus Points:
- Knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
- Intermediate familiarity with Chrome OS troubleshooting
- Advanced administration experience with Jira, Slack, and Google Workspace
- Experience integrating applications, building groups, and creating workflows in BetterCloud
- Experience supporting a zero trust environment
