IT Operations Engineer - Boston, MA

New Contributor II

As an IT Operations Engineer, you will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

What will you own?

  • Administer and Support MDM tools (Jamf and JumpCloud)
  • Provide advanced support for Google Workspace
  • Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
  • Solve problems and support solutions related to macOS, Windows, Linux, mobile devices, and office printers.
  • Root cause prevalent hardware and software issues
  • Lead the charge in automating common processes
  • Maintain an updated knowledge base 
  • Provide Executive support and training
  • Onboard new hires, including provisioning of computers, accounts, and peripherals
  • Collaborate with the rest of the Tech Ops and Business Systems teams to provide a reliable help model

What you have:

  • 5-7 years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, and Android
  • Bachelor’s degree in computer and information science, information systems or related field or equivalent work experience
  • Experience working with endpoint configuration management tools, we use JAMF and JumpCloud
  • Deep understanding of enterprise infrastructure, identity, and productivity suites (ie. JumpCloud/SSO integrations, LDAP, Google Workspace, Atlassian Suite, Smartsheet, SaaS Applications)
  • Intermediate understanding of networking protocols (DNS, DHCP, TCP/IP etc.) 
  • Self motivated problem solver who knows how to effectively utilize resources
  • Highly organized and precise, with great attention to detail
  • Ability to provide concise documentation within a ticketing system
  • Experience with office hardware such as printers, video conferencing, and A/V systems
  • Ability to work weekend and off-hours on occasion
  • Ability and strong desire to work autonomously while achieving results
  • Ambitious, flexible attitude in order to prioritize in a rapidly growing startup environment

Bonus Points:

  • Knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
  • Intermediate familiarity with Chrome OS troubleshooting
  • Advanced administration experience with Jira, Slack, and Google Workspace
  • Experience integrating applications, building groups, and creating workflows in BetterCloud
  • Experience supporting a zero trust environment