Location: Austin, TX
DISCO is looking for an IT Service Desk Technician who is passionate about providing exceptional customer service and thrives on solving complex technical issues. The Service Desk provides front line technical support for our employees, on-boards new employees, maintains the knowledge base and more.
As a Service Desk Technician at DISCO you will be the first point of contact for all our internal customers. You will have the opportunity to be the voice of the user in IT projects and advocate for an exceptional customer experience.
Even Better If You Have…
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Experience with scripting languages including Bash, Powershell or Python.
Experience with MDM solutions such as JAMF or Microsoft Endpoint Manager.
Experience administering Okta, Confluence and Jira.
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
In 2020, 171 law firms in the 2020 AmLaw 200 used DISCO in the course of legal work on behalf of their clients. More than 800 enterprises, law firms, legal services providers and government organizations are DISCO customers.
Are you ready to revolutionize the practice of law? Join us!
Perks of DISCO
Open, inclusive, and fun environment
Benefits, including medical, dental and vision insurance, as well as 401(k) (EU coming soon)
Competitive salary plus stock options
Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry
Growth opportunities throughout the company
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Submit your application through the job posting on the csdisco.com website.