HI Jamf Nation,
We're looking for an IT Engineer based near San Francisco at my company. The role requires availability to come into a small office 1-2 days a week to help with laptop setup but then the rest of the role can be remote.
Here's a link to the posting:https://www.linkedin.com/jobs/view/2796508845/?refId=VvhjMQ%2FJS1W3IhZNSPTozA%3D%3D
We're looking for a qualified IT Service Desk Engineer to join our growing team. You’ll be responsible for working with the IT Service Desk manager to maintain and support all company issued end user hardware and core software / services such as Google Workspace, Slack, Jumpcloud, Sophos Central, Jamf, etc.
We are a rapidly growing remote first company distributed around the US & Europe, with headquarters in San Francisco and an office in New York. This combined with a regulated customer base require an automation and compliance first mindset in tooling and device management.
You should have a solid and diverse technical background in end user technology, as well as some customer service experience. An empathetic and problem-solving attitude and the ability to work on a growing team are all essential skills to perform well in this position.
You should be located near San Francisco or comfortable commuting to our office in San Francisco 1-2 days a week as needed. When not needed in office this position will be able remote and work West Coast hours.
Responsibilities
- Automation of employee laptop onboarding and offboarding
- Resolving employee technical support questions and issues
- Maintain and recommend ways to improve an effective, scaleable, zero trust, remote first IT architecture
- Creating technical documentation for both end users and team members
- Collaborate with other teams on cross functional projects
- Provide coverage to staff during standard PST hours and after hour emergencies on occasion
