Empower AI: As the Macintosh Support Technician, the primary responsibilities will be handling all support requests, resolve issues as possible, and escalate issues as needed in support of the JSP Macintosh Center of Excellence, which includes Tier I through Tier IV support services covering user support, operations, and engineering functions. Will work as part of a collaborative team tasked with providing full-range IT support for the JSP’s Mac environment and underlying Mac support systems. Candidate will utilize customer rapport to bring continued satisfaction through issue resolution.
Follow the link below for the detailed job description.
https://careers-empowerai.icims.com/jobs/6772/macintosh-support-technician/job
