Hi folks,I support a Fire Department and there's an iPhone assigned to each Company Officer. So the phone is not assigned to an individual but instead a whole crew. That crew is on a four shift rotation so from day to day, the person possessing the phone changes.So, the phones are basically used as kiosk devices- no Apple ID, no personal logins, no email, no messaging, just our organizational apps, and as a calling device. There are times when it would be useful to be able to send an email to a particular device, regardless of who is using it that day. And it would be useful to be able to receive mail from the user of the device if they take a picture in the field or a screen shot of something.Has anyone come up with a decent working process where devices can be used as user agnostic kiosk type devices, but also be able to send and receive email from the device? I've thought about creating accounts for each device, but then you throw in password management or MFA and things get complic

Hi,Just wondering if anyone has any guidance or advice for renewing external certs on jamf pro to our iPads. The way i'm thinking is to push out the new certs as separate configuration profiles and wait till they're deployed alongside the current profile.  Then just removing the older cert once the new ones installed? Can't think of any other way of doing it but just wanting to see if anyone else had an opinion on this? Thanks,Paul 

Hi all, I hope everyone had a great Christmas and New years? So we are in the middle a project to change our MDM provider from Mosyle to JAMF and Identity management from Jump Cloud to Okta. Now I am quite new to MDM solutions at least at this level (mostly apple based company I am at) so they went with an MDM solution over trying to use AD joining and such (I have managed a small number via Intune) But mostly I have been in Windows based companies with AD/SCCM imaging type set ups. So after looking trough the community I struggled to find anyone posting a similar question to me. My question is has anyone done the same moving from Mosyle to JAMF recently and how did you go about transitioning the machines (removing current profiles and un enrolling etc.) from Mosyle and then enrolling via JAMF? We will be using JAMF pro if that helps :) Thanks in advance

Hello everyone,I am having a problem where I need to block access to a specific Google Site on our school iPads. When I add the URL to the blocklist, it blocks ALL Google Sites. When I try to allowlist a different Google Site it apparently differs to the more restricitive and blocks access anyway. I am assuming it is blocking the root (https://sites.google.com) and not allowing anything past the lead in (https://sites.google.com/coolschoolstuff.com) <-made up URL for this example.Anybody have a solution?Thank you!

So, this is pretty straight forward for Jamf Pro, but I can't seem to figure out how to apply a custom icon to an in-house package deployed via Jamf School Self Service. Am I missing something obvious? Thanks!

I created buildings in my Jamf Pro instance, and then I created Device Smart Groups where the criteria is “Building..is…[select ellipsis to chose the building from the list of buildings]”.I created 20 Device Smart Groups with this criteria, and all but three have populated correctly. I have Prestages where I have selected the Building in the drop-down menu in the User & Location to be added to all devices in that Prestage. I have confirmed that the building has populated correctly in the inventory records for these devices.I’m so confused, I used the same process for the other groups and they populated just fine. Has anyone else come across this before?

I have a new requirement to be completed within my organization which is to restrict enrolling MAC EOL OS versions. Anyone tried this before ?

Just curious if anybody has seen this. I've tried this at work and on my home wifi. When I go to run the 12.6.3 update, I'll get the network error. I'll try it 2 more times and then the update just goes away, but it eventually shows back up. This is happening on a bunch of Mac's on different networks. At the time I did it, I did check and there weren't any apple server issues. We do have a couple of security tools installed that could affect it, but there are some devices that can run it. 

Hi all,Is anyone using super and running into errors when trying to apply updates on Apple Silicon Macs?The API keeps failing for me while waiting for the MDM command, ScheduleOSUpdateScan, to return a response. It auto times-out after 5 minutes. If I check the computer's record in Jamf I can see the command, but it sits in a Pending state for more than 10-15 minutes.Has anyone else run into this issue?

Using ADE, without using Managed Administrator or the Additional local accounts options. (Or with them on for that matter). Even an entirely regular unmodified setup assistant created admin is not receiving the secure token after logging in.MacOS Ventura Jamf Pro 10.44This is only happening when using ADE."Can you grant a secure token with sysadminctl" - No the admin account is not allowed.I think I've won and found a way to deploy a laptop that's incapable of issuing a secure token when using ADE.

At initial launch, AC 1.7.4 launches a dialog box requesting the user to accept a license agreement. After acceptance, the dialog box is never seen again. I am trying to script the installation of this application and I have not yet figured out how to suppress this dialog box. I have used both fseventer and Composer to try to isolate the file and I have performed a "defaults read ~/Library/Containers/com.apple.configurator/Data/Library/Preferences/com.apple.configurator.plist" but I am not finding any clues. I would appreciate any guidance or clues. Thanks!

We've been having some sporadic Mac devices lose items/icons in their menu bar and both Chrome and Slack (main tools in the company) open but do not load anything. Just spinning wheel. Also Privacy & Security in System Prefs (Settings) would not load either. The devices still were connected to their wifi and could use Safari to browse the web. This has happened to about 5 users out of 45 macos devices.This started happening a few of weeks to our fleet after enrolling into Jamf. Trouble shooting included rebooting, shutting down, entering safe mode. Nothing in activity Monitor was taking up resources as the Mac was idle. I checked logs on all the devices and initially believed from the install.log's that it was a softwareupdate running in the background so i deactivated deffered updates and auto updates.With the last user, experiencing all these symptoms, i was able to get some time to dig further. We use Jamf Compliance Editor to upload plists and compliances to CIS Level 1 +

Hello, we where able to deploy a self signed certificate via JAMF configuration profile using the certificate manager. Unfortunately the certificate is not set to trust. I can set it to trust via command line but I would need to find a way to deploy the certificate file to the macbook laptop then run a trust command via script. Unfortunately there seem to be no documented way to do this. How can I achieve my goal. How can I deploy a self signed certificate and tell all our jamf computers to always trust that certificate.

Hello Jamf Nation! We recently released Jamf Protect 4.0.0 which includes significant enhancements to how analytics are managed, standardized versioning for the Endpoint Threat Prevention database, new accessibility theme options, and the ability to export a CSV report of your Insight Compliance Report dashboard. Analytic SetsAnalytic Set enhancements include an updated Analytics screen, and an improved workflow for managing groups of analytics and associating the analytic sets with plans. For more information, see Jamf Protect Analytics. Endpoint Threat Prevention Database VersioningThe threat database versioning has been standardized across all customers to improve version visibility and reporting. New Accessibility Theme OptionsAdditional accessibility theme options have been added to the user menu in the upper-right of the Jamf Protect web app. Insight Compliance Report CSV ExportYou can now export a CSV report of your current Insight dashboard view on the Insight dashboard and on

Well hello! Recently, I've been unable to upload Google's Chrome Enterprise PKG into Jamf School without getting the error "Could not parse payloads of product archive". I chatted with Jamf support quickly and it sounds like they know about it as its how Google packages the app but any of their 'solutions' didn't work. If I add it into Composer and try to convert to source I get "Converting to source failed". I am out of ideas so hoping someone else has come across this and figured out a solution.

Hi, we have recently set up a configuration profile for the Azure SSO Extension, and installed Microsoft Authenticator on all devices. - But I cannot verify if it is working or not.When I open Authenticator after enrollment, nothing seems different; I still have to sign in, as if I used it on my private device.What to expect, how is the sign-in procedure? - Or should I be able to see something in Authenticator's settings?I miss a lot of documentation on this.Thanks in advance.

We are trying to find out if there's a way to schedule configuration profiles to be pushed out and pulled back at specific times. Similair to what is done in Jamf Parent.It looks like this feature is available in Jamf School with a 'time filter'? but have not seen this in Jamf Pro. I am aware that there are other ways to accomplish this task via our firewall, and am aware that this feature has been widely reported as unreliable. Was tasked to investigate this feature if available.Thanks all! 

Good morning,I am wondering if anyone has any tried and true method for searching for the existence of a file on a specified scope of machines? We are being asked to look for a specific file that would determine if a certain add-on pack is installed for Virtualbox. Any tried and true methods for running a process on a specific list of machines and determining if a file exists?ThanksD 

Hi all,  I have an NFR license with Jamf PRO. I am just trying to download it onto a MacBook to test.  I get this error message here when trying to download the Configuration Profile? I am not sure if this is right way to do this. Is there another way in which I can get Jamf PRO installed onto the MAC, is there a guide I could follow. Thanks

Hello,I just bought my first Apple device, the Macbook Pro 2020 M1 (bought second hand), the problem is that I have the impression that it is linked to an apple MDM program, because I receive random notifications from "DEP". (I have no idea what that is, my first time seeing it)I wanted to know what it is exactly?I knew about this forum from a link I found after running a request in the terminal "sudo profiles show -type enrollment" where I got a lot of information about a famous company, Screenshot: https://ibb.co/b2pVW9LNote: as I told you above, this is my first time buying an apple device, I'm a bit lost, since I always used windowsThanks(translated by deepl)

We had been making use of the Content Caching Module in Jamf School for many years to take pressure off of our Internet, however this is still in beta and has been failing to cache files for some time (I can't be certain of the exact date). I have since uninstalled the Caching module as it does not appear to work anymore and appears to have been installing older settings and profiles on our devices that were cached before the module stopped working.At this time I have configured 2 Mac Minis and an iMac with Content Caching in order to take pressure off our Internet. I would like to make use of the Content Caching module rather as this was more efficient and reliable than the Content Caching feature available on networked Mac OSx devices. Is there any way to speed up the process of fixing this module? The message I have on the module (when enabled) is:Due to recent changes in the macOS system store download process, the Jamf School Content Caching daemon cannot currently deliver pa

HI- so if we are pushing out updates to Ipads with security PIN enforced- how long after the devices are first unlocked after a reboot do we have the ability to push apps/changes? I know it has to have an unlock once after a restart (such as IOS update); but is there a timeout period before apple restricts the ability to push apps/changes? Thank you

Hi,we use the iPad as shared iPad.It can take days or weeks for updates to be completed on all devices. I can see only one reason: the update fails because a user is logged in. For these iPad a "temporary session" is shown. I suspect this is a guest. If I log off this account, then the update succeeds, at least sometimes. But sometimes it does not.Can I configure such an automatic logout in JamfSchool?Are there other reasons why the updates take so long?Best regards,Ralph

Hi AllWe recently enabled Auto-Enrollment on our Jamf Now and started testing our some auto-installed apps. One of the apps we are installing automatically is the Trend AV solution however it seems to keep on failing for some unknown reason. See below Install didFailWithError: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “WFBS-SVC_Agent_Installer.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=#tmsecurity.pkg -- file:///var/tmp/TrendMicro/WFBS-SVC_Agent_installer.pkg#Distribution, PKInstallPackageIdentifier=com.trendmicro.tmsm.application.trendMicroSecurity.tmsecurity.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “WFBS-SVC_Agent_Installer.pkg”.}Aslo , /tmp/PKInstallSandbox.taKqhy/Scripts/com.trendmicro.tmsm.application.trendMicroSecurity.tmsecurity.pkg.HMedNp/preinstall: line 261: ./PE_InstallPluginPane: Bad CPU type in executableAny idea how this can be fixed? Note that this a

Hi all, we are trying to finalise a roll-out of Jamf for Mac management, with zero-touch from IT. Devices are enrolled automatically to our Jamf MDM server in Apple Business Manager, and ideally we'd like to send devices directly to users, for them to unbox and run through Jamf Pre-Stage Enrollment.The issue I have seen, maybe one in every 10 builds, is enrollment will not complete correctly. We have a device at the moment that hasn't renamed correctly, hasn't deployed all Enrollment Complete software/policies, and hasn't deployed all config profiles (including FileVault enablement).Running this command locally on the device will essentially re-run enrollment:sudo jamf policy -event enrollmentCompletebut my concern is sending a device to an end-user, the device doesn't enrol correctly, the user tries to work on the device but doesn't have Office apps, or the device doesn't meet security requirements, such as disk encryption.Does anyone have any advice please?Thank you