I am running into an issue where my iOS devices are not logging a serial number after Account-driven enrollment. I have enrolled multiple devices, but the Serial Number does not get reported in the Jamf Pro console. VPP licenses will not apply to iOS devices that do not have serial license so I am unable to assign any applications to my end users.

Hi,I have an EA which submits the Date as "YYYY-MM-DD hh:mm:ss" (Ex 2023-11-23 14:07:41). When I create a smart group with criteria less than 30 days, it includes the devices with EA value more than 30 days.  For Example, a device with value 2023-11-23 14:07:41 is included in the smart group. There are other EA with the same data type and the criteria works.Any suggestions? Thanks.

I have the latest version of DEPNotify but I want to make sure that I have the latest script #!/bin/bash# Version 2.0.7########################################################################################## License information########################################################################################## Copyright 2018 Jamf Professional Services# Permission is hereby granted, free of charge, to any person obtaining a copy of this# software and associated documentation files (the "Software"), to deal in the Software

We are having issues with the O365 login screen freezing after users change their passwords via the SSO extension. Since O365 uses Safari for the sign-in window, it seems to be a Safari issue as we can't even login to office.com. The only workaround we have is to wipe the Mac and rebuild it.Anyone else having this issue? Is there a solution?For clarity:1. User changes password using the SSO Ext in the menu bar. - No issues2. User opens an Office desktop app - prompted to sign in and the window and the app freeze (hang) 3. Open Safari, same thing getting to office.com - Safari freezes (hangs)3. Open Chrome, can use Office web apps with no issues.

We have a requirements to set the Outlook on Mac's Calendar settings to end scheduled meetings 15 minutes early along with a few other settings in that section of Outlook Meetings settings. I have screen shot of where the changes are made in the Windows version of the Outlook client.  What is the best way to do this using Jamf on the Mac systems?

I've only come across a couple of devices, where anything they try to install shows failed on there end, but isn't reporting in Jamf as a failure on their device. The self service error detail is a generic message. One of the last was last online 11/14 and the other is 11/02. The item there running is running on other devices. I made sure they were connected to Jamf Connect. I'm getting the logs now.

We are new to JAMF, so hoping some of you have had this experience and can provide some insight.  We have successfully enrolled and IOS Apple iPhone 12 via JAMF and all apps have installed.  When I log into MS Authenticator it allows me to authenticate without issue, but when I then try to sign into Outlook or Teams it fails:Error Code:  53003 I believe that we have some kind of compliance policy in our InTune environment that is preventing me from authenticating, but looking for some confirmation, and possible options to a solution.Thank you all in advance.....

Hi there, I've noticed on macOS Ventura script deployment seem to have odd behaviour. Most likely it's my simple install script itself.The behaviour is that when something is installed / mounted and copied to /Applications that I get an error "this file was downloaded on an unknown date" with the prompt to move said app to the bin.  However if I click Cancel on the above prompt and go to Finder and run the app by right-click and Open  The app launches completely fine.This is the script I'm using. Issue is this is happening with all script deployment apps.#!/bin/sh mkdir /Users/Shared/3cx-install cd /Users/Shared/3cx-install # Installing 3CX Desktop App curl -L -o 3cx-Mac.dmg "https://example.3cx.co.za:5001/webclient/api/app/mac" hdiutil attach 3cx-Mac.dmg sudo cp -rf /Volumes/3CXDesktop*/3CX\\ Desktop\\ App.app /Applications sudo hdiutil detach /volumes/3CXDesktop*/ open /Applications/3CX\\ Desktop\\ App.app sudo rm -rf /Users/Shared/3cx-install exit 0 

Hi there, So Im trying to create some python script to put computer into a static group through API, but somehow i cant get this working . I tried to use requests lib, with no luck. Does anyone one got some ideas how to do it?

Dear nation,i would like to use some apps from the Jamf App Catalog e.g. 1Password 8. But i have to scope it in this format:Target > All ComputersLimitations > LDAP User Group named e.g. gpm_xy_1passwordIs there any smart way to do this? I cannot use 1Password 7 which is offered as an Mac App Store application.Thanks.

I am having issues customizing the sign in window with Jamf Connect 2.0. My company actually has a light and a dark logo to work with, but I cannot find a way or key for Jamf Connect to offer a light and dark image options. So choosing one specific image for both is where I am stuck now. However the light logo in light mode or dark logo in dark mode both look horrible. I see the Jamf Connect default logo though changes color. So wondering if there is a way to achieve this?

Hi Team,wanted to check if there is any way to create a dashboard in Jamf Pro which shows all apps installed in a user machine and status of apps (like running/not running/last opened/modified)Regards,Yaswanth

Hi everyone,I have a Jamf School issue I can't fix or find anything online about. This is a shot in the dark.In the summer of 2018 an IT employee no longer with our company set up and deployed Jamf School to our iPads. His account appears to have more access than myself and my colleague, who are both System Administrators. His account is called Full Access and the description says "This role is automatically generated by migrating administrator acl levels into roles"Today I tried to get access to this account via the "forgot password" old company email for the former employee. Jamf says the reset email has been sent, however it never arrives to his email account. I tested the email and checked all filters/rules etc.We are not in the USA so do not have any Jamf support. Any ideas would be awesome!

Hi everyone I need to deploy Aternity agent on MacBooks using a policy.Guide: https://help.aternity.com/bundle/console_install_guide_x_console_saas/page/console/topics/agent_ig_install_allmacs.htmlThe agent am trying to deploy is : Aternity_MacAgent_3.7.0-49Some machines have Aternity_MacAgent_3.5.0-102, some do not have any agent, i have multiple OS installed.My script was not successful, any idea? #!/bin/bash# Copy the Agent pkg file to the home or shared directory of the user.# Use the copy method for your distribution system.#Set up the pkg file with full logs, placing the Agent files in the home directory of the user.su -l $this_user -c "/usr/sbin/installer -verboseR -dumplog -pkg /Users/$this_user/mac-agent.pkg -target CurrentUserHomeDirectory"exit 0      ## Successexit 1      ## Failure

Hi.Has anyone experienced the battery drain problem after updating to Ventura and  found a fix that works for them ?I'm seeing massive battery drain on multiple macs since the Ventura update.I have read lots of forums that offer various solutions.I have tried lots of them and none have helped.Thanks.

HI there, Does anyone know of a command to remove an icon from the macOS dock? We use Google Chrome as our default browser which also works without issue if you try to sign into a Google federated managed Apple ID during Apple ID / iCloud login.

Hi there, I'm currently seeing behaviour from jamf scoping with exclusions.We have 1 configuration that applies based on "All manage devices" excluding "Devices on macOS Ventura without Sophos Monterey Config Installed".The problem is, it looks like when enrolling the device, if scope criteria is checked for "All managed devices" before "Devices on macOS Ventura without Sophos Monterey Config Installed" criteria then it will install on that Ventura device anyway as if the device is actually not part of "Devices on macOS Ventura without Sophos Monterey Config Installed" scope exclusion. I cant think of a way around this except to somehow get the criteria checked for "Devices on macOS Ventura without Sophos Monterey Config Installed" first.  Most likely what's happening is that jamf has to perform a task to verify if the criteria of the config profile existing is met but the device is already part of all managed devices and not part of the exclusion YET until that tas

Hi There, I'm not super familiar with JAMF capabilities but am wondering if something is possible. Is there currently a method of being able to prevent apps from prompting for updates that would require administrator credentials? Or is there a way of giving users rights only to update their apps?We are hearing that whenever a developer pushes out an update to some apps, our users are unable to use the product until the app is updated. I know this may be app-specific, but is there a way to do this on a broader scale? I've seen there is a way to defer updates of software/apps, but I don't know how well that works and if it works on every app. Any feedback would be appreciated!

Hello I'm really struggling to get our Macs authenticating to our Wireless Network using Certificate based authentication. I've followed a few help guides but none of them seem to work, has anyone managed to get this working. Below is a copy of our Configuration profile

Need a sanity check, I wanted to manage the DNS settings for a given network adapter and the "DNS Settings" payload really seems like it should work. Does it actually only support encrypted DNS?Thanks, Matt

Hey guys,this might be a easy question for some of you guys, but im pretty new to Jamf.How do I check the JamfConnect Version that i am currently using? If I go to JamfID it only shows methe new JamfConnect version that I can download but not the version that I am currently using or is it updating automatically. Thanks for your help.

Hi there!I was asked if there is a way to lock down an iPad setting under Settings --> General --> other languages so that a student can NOT select and change the language on his/her iPad.  Once the student adds a language, he/she can go to any website and select the AA in the URL bar, and from that menu, toggle back and forth between as many languages as they add. Our Middle School Students are causing a ruckus with this. From what I can see, it's not something we can do, but I know if anyone knows it's someone here!   

Hi folks. Tried searching but couldn't find a solution (if any) to running a policy after the first setup screen is finished? We've found that some users get their laptops early, go through setup, hit enrollment and leave their computer only to finish that setup later in the day or the next day. We have a few policies that run after enrollment but require a logged in user to be present (some people haven't even created the user in the setup screen yet).  Hope that made sense! Thanks all :D

Hello,Is there possible way to change AD password after expiration on no-bind (SSO extension), external VPN client Mac device?

Hi AllWe currently have the wrong power setting in our labs. I want the machines to always be on which I think I have working with a config profile.However our machines are set lock at 20 minutes. This now doesn't happen as the machine never sleeps.Can two exist together.Any thoughts welcome.