Hi All, I'm working on a solution where customer managing MacBooks using Jamf Pro and having Zendesk ticketing tool. Upon reviewing the environment, found that traditional way of software request or installation is happening. I would like to understand that is that possible that can we integrate Jamf self-service with Zendesk, so that whenever user need of an application then user can request from self-service, and an application requires an approval Zendesk will raise a request on behalf of user and forward to concern member. If approval is not required, then application gets installed automatically from Jamf self-service.

Jamf is offering an incredible opportunity to attend the 16th Annual Jamf Nation User Conference (JNUC) in Denver, Colorado, from October 7–9, 2025. Through the JNUC Diversity Sponsorship program, 10 individuals from underrepresented backgrounds in tech will receive: Full conference registration to JNUC 2025 $500 stipend to assist with travel expenses Exclusive networking events, including meet-and-greets with Jamf leaders Access to expert-led sessions and community-building opportunities Now in its ninth year, this initiative reflects Jamf's commitment to fostering diversity and inclusion within the tech industry. Whether you're an Apple admin, InfoSec professional, or aspiring tech leader, this is your chance to connect, learn, and grow. 🗓️️ Application Deadline: June 30, 2025, at 5:00 p.m. CST📩 Apply Now: https://www.jamf.com/blog/jnuc-diversity-sponsorship/Jamf Don't miss this opportunity to be part of a vibrant community and advance your career in

With Jamf Pro 11.17, use the new app switcher to quickly access other Jamf products, integrate DigiCert ONE Trust Lifecycle Manager to issue certificates, and gain support for IPv6 addresses in inventory reporting! Be sure to check out the Jamf Pro release notes for all of the exciting new features and enhancements. Thank you for your continued support and feedback! https://learn.jamf.com/en-US/bundle/jamf-pro-release-notes-videos

We've been seeing a weird issue with some of our macbooks that have been sitting on our shelves for a while. These macbooks have been sitting for a couple months now, when we turn them on, go through the basic setup steps country region keyboard wifi. We get to the remote management screen just fine, enter our company creds, sometimes we get to our entraID signin page (jamf connect), or it'l go into a bootloop. Or sometimes we get to the desktop but the macbook becomes an unmanaged device and self service doesnt install and no ability to run any sudo jamf commands as jamf cant be found. (so the MDM doesnt fully install?)To resolve this we have remove our mdm and reinstall the mdm, but sometimes its easier to reimage the macbook as we have the MDM as nonremovable.Any else having this issue?

We are doing a POC for Linewize and running into some issues with access to the VPN System Preference Pane. Test user is a local administrator, as will the production users, no getting around that. I can restrict access to the network preference pane: but then VPN & Filters pane is still available I don't see anywhere that I can restrict the VPN & Filters pane, am I missing something?Ideally I would love to be able to leave access to Network open and restrict VPN & Filters in 2 locations: 

Hi All  Hoping someone can help.Have found a script for collecting log files using jamf pro API thanks @Travid  @david_maestre for updating the script to work with Jamf pro API I belive its based on this https://github.com/kc9wwh/logCollection which no longer seems to work. I belive due to changes in the API.Im getting the below errror is there anyway to make it work without needing Xcode, seems to be using some tools which are part of Xcode. My coding skills arent up to much so struggling to find whats bits of Xcode its using as dont appear to be reference in the script. no developer tools were found at '/Applications/Xcode.app', and no install could be requested (perhaps no UI is present), please install manually from 'developer.apple.com'. Failed to retrieve Jamf Pro Computer ID. #!/bin/bash ## User Variables jamfProURL="$4" jamfProUser="$5" jamfProPass="$6" logFiles="$7" ## System Variables mySerial=$(system_profiler SPHardwareDataType | a

All our ipads are added to Apple School manager and are enrolled in Jamf School.Activation lock is enabled on all ipads: some with a personal icloud account from a user, some with settings in the deployment profile.Now we want to add our M1, M2... macs and macbooks.But, i dont see an option to let macbooks enable the activation lock when setting up with a deployment profile.Also if a user enables activation lock with a personal icloud account, i don't see a bypass code in the details of my device in jamf school.Are macs not officially supported in 'Jamf School'? Are this Jamf pro features?   Thanks for the information

we’ve been experiencing several persistent issues in our Jamf Cloud instance since mid-March, and unfortunately, they still haven’t been resolved — even after the recent Jamf Pro Cloud upgrade. 1. Missing Log Details in All Policies Across all policies, we are currently unable to access detailed logs — the log entries are visible, but the “Details” links are greyed out or unclickable.This is a major issue for us, as we rely heavily on these logs for remote troubleshooting and support.The issue occurs consistently in Edge and Firefox, and Safari is not an option in our environment. 2. Configuration Profile Scope Cannot Be Modified We’re also facing a separate issue with one specific configuration profile: we are unable to change its scope.We’re aware that the profile might be corrupted — but even if that’s the case, it doesn’t explain why log details are inaccessible across all policies. This is especially

Does anyone know what plist controls Zoom to auto-boot at login?  It seems like it may be more of an Apple plist than Zoom.    

Hi everyone, the first renewal of the radius cert is due in a month and I am not confident on how to do this without disconnecting all of our 250+ clients. I believe I have perhaps made mistakes regarding best practices. However, I had no other choice since all certs and network payloads needed to be in one profile. The Jamf Profile used to deploy the 802.1x auth contains: the RADIUS cert the CA cert the info about which cert template to use to issue a cert for any given machine the wired and wireless network configuration settings with the certificates used to connect. All certs are issued via the ADCS server to be able to renew automatically since MacOS and IOS would not be able to do this if done without it. As far as I understood it, it had to be done this way, (all in one approach) to be able to select the cert to use for any given network connection that the conf-profile is controlling. However, once I would re-redeploy this conf-profile, the clients would lose the connection

Hello All, I want to deploy updates to Ipads in non business hours probably between 1-4 AM, how can i achieve that. I am new to JAMF Thanks in advance  

Hello Everybody, Our company has been using an Automatic Proxy Configuration with a proxy.pac URL on all Mac devices for about a year. Previously, we deployed this setting once via a script. Last week, we distributed the same configuration via a configuration profile to all devices. However, after this change, users started experiencing connection drop issues in Teams and Outlook. Has anyone encountered a similar issue? Also, is deploying a proxy.pac URL via a configuration profile a recommended approach?

Hi everyone! 👋 We’re eager to hear your thoughts on the App insights security report in Jamf Security Cloud. Your feedback is incredibly important to us as we work to improve the product! Below, we’ve outlined a few questions. Feel free to answer as many or as few as you like in the comments below. 1. How satisfied are you with the current App insights report?(Scale: 1 – Not satisfied to 5 – Very satisfied)2. What information in the App insights report do you find most valuable or important?(Open-ended)3. Are there any issues or pain points you’ve encountered with the App insights report?(Open-ended)4. Is there any feature or functionality you would like to see in the App insights report?(Open-ended)5. Do you have any other comments or suggestions for improving the App insights report?(Open-ended) Thank you so much for taking the time to share your thoughts. Your feedback helps us improve! Best,MichalUX Designer at Jamf

Hi all, We have a bunch of iPads in our organisation that users have logged on to iCloud using their personal Apple ID. some of these users have since left the organisation. is there a way to force log them out from iCloud on Jamf Cloud? No data backup needed as long as we can log them out.   Thanks

hello, I have removed applications manually from the computer, in this case it is oracle, but in the jamf console for some reason it still appears in Package Receipts, what can I do so that these records no longer appear, what should I delete?at the moment I have these records, but I have deleted everything but I still have these records, in the MAC where can I go to delete so that they no longer appear to me.com.oracle.jdk-11.0.14com.oracle.jdk-17.0.5com.oracle.jdk8u321com.oracle.jre

I have read that iPads wont do automatic updates as long as they are in Single App mode. Can someone confirm this? We will hold test at university with those and it would be really bad, if an iPad started an OS Update during the test by some mistake. But if that is true it would not be an issue, as they are all in SAM.

Today we are releasing Jamf Pro 11.17; highlights include: App Switcher for Jamf Platform ProductsAn app switcher has been added to streamline navigation between Jamf platform products and between multiple instances of a product. To use it, click the app switcher button in the top-left corner of the Jamf Pro interface. In the pop-up dialog, click a product to reveal its instances and shortcuts to top-level pages.Important: This capability requires logging in to Jamf Pro using OIDC-based single sign-on (SSO) configured in Jamf Account. If you do not have an OIDC identity provider (IdP), Jamf ID is available as an SSO option. For more information, see SSO with OIDC Through Jamf Account in the Jamf Pro Documentation. Support for DigiCert ONE Trust Lifecycle ManagerYou can use Jamf Pro's PKI Certificates settings to configure DigiCert ONE Trust Lifecycle Manager as a third-party CA, which can then be used to issue DigiCert certificates to managed computers and mobile devices. This featur

Hi there, I’m wondering if it’s possible to configure Jamf Protect to alert on all activities related to Jamf Connect Privilege Elevation. If not directly supported, how do you typically monitor these events using Jamf Protect? Thanks in advance!

Web Clips were configured in profiles, but no IPads were getting the Webclips. when I went into the webclips profile, it shows that the iPad has this installed. After going through a thread, I found that the App layout was configured without webclips, which prevented them from appearing.  Ok, I configured the webclips part of the App Layout and moved the apps to the home screen. Checked the Ipad and they shown up but without Icon Images even though they was added.  I went back into the Profile Web clips and removed the clips from there. Web back to the App Layout profile > Web clips and remove them. Readded them. i now have the clips but no icon images. Has anyone else had this.         

Hello all, after some testing and profile creation I have started deploying Apple TVs (4K 3rd Gen - no USB-C) in my school district [28 in testing phase]. As we deployed to our schools we ran into a problem where an Apple TV decided to stop communicating with our onPrem appliance (out of 12 deployed). The device seems to work properly regarding AirPlay use, code is issued and staff can cast to it. We setup ALL apple tvs to "Conference mode" which doesnt allow access to anything, including settings [no way to reset that way] Interwebs just mentions that we are out of luck and need to call Apple support in order to reset the device. So, now we we have a door stopper that can't be reset unless Apple support gets involved. Does anyone have tips or tricks on how the apple tvs can be reset without Apple support? Maybe someone had this issue and has some information. All other school sites will follow deployment and I will hate for this issue to happen to our apple tvs at some point and the o

At Jamf, we’re committed to creating learning experiences that meet you where you are. Today, we’re excited to share the Get Started with Jamf Pro series in the Jamf Online Training Catalog is now available in French, German, Spanish, Japanese and traditional Chinese. This localization effort follows a complete refresh to our core Jamf Pro content for new and returning users. With 16 modules including videos, written key points, checking for understanding, simulations, and resources to continue learning, we hope to provide an accessible and solid Jamf Pro foundation for users across the globe. What is Get Started with Jamf Pro? The Get Started with Jamf Pro series contains everything you need to know to succeed with Jamf Pro. If you’re new to the product, start at the beginning where we cover the basics, like an introduction to mobile device management, and help you establish your Jamf Pro environment. If you’re an experienced admin looking to jump into deploying apps, confi

Hi, my institution is changing its policy so that private iCloud accounts will no longer be allowed on work devices. Is there a way to just log out all iCloud accounts on Macs automatically? Thanks in advance.

Hello everyone,   I've encountered an issue where some employees in our organization receive this notification on their MacBooks:     We are looking for a way to disable these notifications across multiple devices using Jamf Pro. Has anyone else faced this issue or found a solution to manage or suppress these alerts through Jamf Pro configurations? Any guidance or advice would be greatly appreciated. Thank you!

Hi, is there a way to block the iCloud login on Mac? My users are not allowed to log into their apple account with their work Macs, so I want to block the access completely. Thanks!

Jamf Team, thank you for all-new Jamf Nation portal! It looks great and modern! First question I have - where are 3rd party products, versions tracking? Dropped? IMO it was useful