Hey. Im trying to upgrade GoodNotes for Institutions into GoodNotes for Business. There is only an instruction how to install a license key for iPad/iPhone (https://support.goodnotes.com/hc/en-us/articles/7568710302607-Installing-Goodnotes-for-Business-Enterprise-via-Jamf-Pro?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoyNTM0NzUsInVzZXJfaWQiOjc3MDkxMDA4MjcwMjMsInRpY2tldF9pZCI6MjMzMjk5LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTY5NTIyMjU1OX0.MN6d_0tdipaCu0_cJb_fbyPYt1kHRPpY9l69iLvegXo). Does someone know how I can install a license on MacBook via JamfPro? 

HiWe are facing an issue where ex-employees have signed in with personal accounts on icloud on corporate devices. Its been a pain while re-purposing the device where find my mac cannot be removed . I know we can restrict signing in to personal accounds via configuration policy but management dont want to take that route at this point of time . 1. is there a way other than contacting apple support to remove find my mac from the computer while wiping it ?2. if we enable activation lock , will that help to erase or disable find my mac for users  Any help would be appreciated, Thanks,

We have one VPP account hooked into our jamf pro cloud install. We did originally have an additional site set up which would create an global entry and an additional entry for the second site, but that was an inherited mistake which was since fixed. A couple of weeks ago I went through and started removing old apps or apps with no scope. Once there were fewer entries, I noticed that every time I added a new app to the Mobile Device Apps list, it would create an extra duplicate entry with the default options. We normally only do auto-install, but there's always a duplicate entry for the same app set to Make Available in Self Service with no scope. Why is this happening and how can I fix it?

Hi, as was suggested to me, I'm trying to use a hybrid solution to take advantage of App Installers with regards to the management of updates, and the installomator policies for initial provisioning, as Mac Apps have an important delay for installations when executed in Self Service.However, I have a simple but annoying issue in the Store, as in the "All" category, I see both installation options, even if I clearly deactivated all the Self Service Categories on Mac Apps Self Service tab. How can I handle this? The "All" category doesn't seem to be removable, so I ask those who make these two options coexist how they handle this annoying redundancy on self service.

When I run the application on the iPad, it will wipe and reconfigure itself fine with all of the applications but does not retain the name or the username/email. How do I get the username/email and the device name to stay the same on enrollment?Ex. Name: iPad 1username: name@yourcompany.comWhen it wipes, the information above will be removed from Jamf Pro. How can I make it stay? 

Hello fellow Jamf Admins,I have a request in from our InfoSec team to disable the data collection features within Firefox. I have tried pushed config profiles with custom settings to turn them off. Here's the output:<key>DataCollection</key><dict><key>Experimentation</key><false/><key>HealthReport</key><false/><key>Submission</key><false/><key>Telemetry</key><false/></dict> Firefox is not changing the settings though. It seems to not care about the plist at all. Has anyone run into an issue like this and if so, how did you get Firefox to behave? Thanks in advance!

Is it just me or is this forced update feature not working for you too? NothIs it just my system or is this not working for you too? Updates do not get forced and we are all on Sonoma.  

We have had the Darktrace cSensor running on our macs for months. I am currently tasked with creating a report that pulls in all machines with DT sensor and its running. I found a script that I could use with extension attributes to report that the sensor is installed and running, but it does not pull any data once it's set up as the exention attribute. I can run this script in a local bash environment on my mac and it seems to report that sensor is running on my mac. #!/bin/bash# check for processPROCESS=$( pgrep Darktrace\\ cSensor )#see if process is runningif [[ -z "$PROCESS" ]]; thenRESULT="Not Running"elseRESULT="Running"fi#report resultsecho "<result>${RESULT}</result>"

Is anyone having trouble with the Jamf Server logs not actually logging?   I have a support ticket open (CS0951135) for this because I think the log4j2.xml file is not setup correct, it was broken before in 10.45, but stuff has changed in that configuration file and it is even more broken in 10.46. I am in a windows server environment, and installed using the jamf windows installer. I am installing it on the D drive on my Jamf server and not on my C drive, but I am using the installer to do all of this, so not doing anything special.  Is there anyone else out there with windows using not the c drive for Jamf with this issue?

Hello Jamf Community, We are currently in the process of setting up an on-premises Jamf server but have encountered an error. The computer begins to enroll with the MDM after entering the user credentials in Remote Management, then retrieves enrollment profile, begins to install enrollment profile, then gives an error. The error: Enrolling with management server failed. Unable to contact the SCEP server at https://our-server-domain.local:8443//CA/SCEP  Has anyone experienced this issue, or know what is causing it and how to fix it? Also, I am not sure why it is inserting two forward slashes after the port and before CA: 8443//CA. Any and all help is greatly appreciated. Thank you.

Is there a way to get a report or list of all failed commands for our mobile devices in Jamf Pro.  Whenever I go to a device for any reason I often find failed commands from several months ago and manually clear those.  But it would be nice to be able to know all the devices with failed commands so I can look at what failed without having to go to each device individually.

Hey folks,Since updating our inventory of MacBooks to MacOS 14 Sonoma, users have noticed weird behaviour with Airdrop that was working correctly on MacOS 13.x. From the jamf-managed MacOS 14 MacBook, users can:Airdrop TO Jamf-managed iPad (iPadOS 17.0.3)Airdrop TO non-managed personal iPhone (iOS 16.7.1) However, airdrop is not working in the other direction. If the other devices are not signed into the same iCloud account, the MacOS device is not even visible as an available device to airdrop to (visible to everyone settings are enabled). If the devices are signed into the same icloud account, the MacOS device will be visible as an Airdrop target, but actually sharing a file will timeout and fail. All of these devices (including jamf-managed MacOS) are able to Airdrop TO a personal non-managed MacOS 13.4 device We have no Configuration Profiles restricting use/access to Airdrop. Airdrop settings are set to 'visible to everyone' on all devices. The issue only

I've tried moving all of the apps that use Policies to install to use Jamf App Catalog instead (if they are present). What I noticed is that the apps take a long time to install when re-provisioning a Macbook. Sometimes it would take 3 days before the apps would show up as installed on the Macbook. Is this delay normal? Is there a setting to force it to install immediately after enrolment just like it did with Policies?

These unwanted logoffs happen in most cases when I click on the "Refresh" button after uploading PKGs to our Jamf Cloud server (hosted by Jamf).I always use Safari (with a 2-factor auth.) for Jamf tasks, should I change the browser or is it a browser settings thing?

Hello! We are unable to log into any computer that is bound to Active Directory with the mobile account that is created. We've noticed that:- On Jamf, impacted computers will stop checking in.- Computers will flap on the network, that is, they will intermittently lose connection and gain connection.- When we log into a local administrator account, use sudo jamf policy and other commands and log out, the mobile account will be accessible for only a temporary period of time.- AD connection is valid, and all iMacs are in the proper OU. There are no duplicate entries.- All computers are on Sonoma.- We use Crowdstrike, and no alerts have been triggered. Any ideas as to why this may be happening?

Hello! Trying to polish up our Jamf Connect configuration, but I notice upon reboot the Jamf Connect screen doesn't pop up, I have Filevault disabled, and I made it so the authchanger script runs every time the computer logs in. This is the plist file:<?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"><plist version="1.0"><dict><key>CreateJamfConnectPassword</key><true/><key>CreateNewUserHide</key><true/><key>DemobilizeUsers</key><true/><key>DenyLocal</key><true/><key>DenyLocalExcluded</key><array><string>orgadministrator</string></array><key>EnableFDE</key><false/><key>EnableFDERecoveryKey</key><false/><key>LocalFallback</key><false/><key>LoginWindowMessage</key><string>Welcome to xyz! Please log

Please create a Self Service app/web clip that allows user to update inventory from their device. 

Hello,When our students graduate we offer the option for them to keep the devices. We wipe and delete them from JAMF when they sign them out during the final days of school. Once we do this if they restore from an iCloud Backup, all of our configuration profiles are added back via the backup without the iPad enrolling back into our MDM server. One profile we have is to deny the ability to factory reset the iPad via Settings. This means the graduated students are unable to reset their device that has pulled its old management controls. The only way to wipe them is to put them in DFU mode and use Apple Configurator 2.Is there a better way to release these devices through smart groups or anyone else noticing this.Thanks!

In our Mac fleet are Clients who have Microsft Teams 1.x and 2.x installed. It turned out that "Microsoft Teams (work or school)" in Version 24231.x changed its Name back to "Microsott Teams". Does this mean that it will remove a installed "Microsoft Teams" in Version 1.x ? How does this effect Jamfs Patch Management for Microsoft Teams?  

Hi, I am trying to install Cisco Any Connect through jamf pro and facing a weird situation here , the logs of policies and configuration profiles show successfully installed but the app is not found anywhere on the laptop . i am sharing the install.log here for reference ""./postinstall" in /private/tmp/PKInstallSandbox.GRMsQD/Scripts/anyconnect-4.10.5cspVc2023-11-17 11:08:12-05 MacBook-Pro package_script_service[1309]: PackageKit: Preparing to execute script "postinstall" in /tmp/PKInstallSandbox.GRMsQD/Scripts/anyconnect-4.10.5cspVc2023-11-17 11:08:12-05 MacBook-Pro package_script_service[1309]: Set responsibility to pid: 1174, responsible_path: /System/Applications/Utilities/Terminal.app/Contents/MacOS/Terminal2023-11-17 11:08:12-05 MacBook-Pro package_script_service[1309]: PackageKit: Executing script "postinstall" in /tmp/PKInstallSandbox.GRMsQD/Scripts/anyconnect-4.10.5cspVc2023-11-17 11:08:12-05 MacBook-Pro installer[2294]: PFPkg: No file found at path: /private/tmp/An

We have been trying to track how big of an issue iCPR is (scope-wise), but have not been able to get an extension attribute working properly to show who has it on. How are you all handling this?

Going over Jamf nation posts the past few weeks, and it seems like there is an uptick in posts and comments that look very much to be made by chat bots. I have also seen more people marking their own comments as solutions to their own posts and such. Has anyone else noticed this trend or is it just me? 

This appears to been touched based on in the past, but appears to of died once catcher was put into place for check coverage.apple.com however, I noticed in Monterey and possibly big sur, you can see applcare+ status, under >Apple Logo > About my Mac > SupportAnd was wondering, if this can be added to an extension attribute, as like the ability to get the battery condition of a MacBook, and if so where on earth is the information stored.

I'm working on a new .mobileconfig file to distribute 802.1x settings. I can make this work in a file built by ProfileManager, but when I build what appears to be the same thing on my JSS and load it on a test box, I'm getting "Acquired: cannot prompt for missing user name" from eapolclient in console.app. I want to compare the two mobileconfig files, so I converted the PM file with plutil: >>plutil -convert xml1 PMFile.mobileconfig When I try to convert the JSS-generated file: >>plutil -convert xml1 JSSFile.mobileconfig JSSFile.mobileconfig: Property List error: Unexpected character 0 at line 1 / JSON error: JSON text did not start with array or object and option to allow fragments not set. Is there a way to get a standard Property List file from the JSS? (I can't convert to JSON either).

I am looking to implement CIS Benchmark on macOS Sonoma devices and we have Jamf Pro as an MDM.Can someone help here for scripts and configuration profiles for macOS Sonoma Compatible ?I found the old one which we had used for Catalina https://github.com/jamf/CIS-for-macOS-Catalina-CP is this still eligible for macOS Sonoma ?Thanks & RegardsJaved Khan