Whil i am trying to supervise the iPads i am getting error "Backup file specified in options is no longer available". Actually these devices were supervised before but students Erased everything on the iPad so the Supervised profiles were also erased. When connected them back AC then AC identified them and Supervised them again but when I get to checkout at this stage I get the aforesaid error message.

I'm currently testing out FileVault 2 on one of my test machines and so far it's pretty straight forward. But there's something I can't understand or get my head around. When I use the private recovery key to unlock a drive it prompts me to create a new password for the account I want to login with. I get that, because I've forgotten my old password so I should create a new one. That makes sense. But it doesn't seem to matter what password I type into it as it just shruggs it off. The computer is connected to our AD and I've tried several different password, it doesn't matter.It works fine though on the local admin account but not on the network account.If I use the old password I get in. Weird. Any thoughts regarding this?

Hey community, I have a couple of questions regarding deploying Adobe CS6 Design & Web. I've created a package using AAMEE and just tried to deploy it to my iMac. While it was ultimately successful, it was extraordinarily slow. I timed it at taking 1 hour, 1 minute, 8 seconds to complete. The package was pulling over a wireless N access point with pretty much only me on it at the time, so this worries me for deployment throughout our school district. I noticed throughout some of the install that the jamf binary was stuck at ~97% CPU usage and it seemed to be pulling data from the network for much of the install(curl was quite a busy process too). Should I perhaps have the package cached before I begin installing? I was under the assumption that it would pull the package down and then begin the installation. Also, is there any way to make sure my products are serialized? I opened them all, and no pop-up asking for anything came up, but I did notice deactivate was greyed out

Hey all: So i have a 10.6 server working as, among other things, a distribution point. It's working fine over AFP, but I'm trying to set it up as HTTP. The problem is, it only seems to work if I set Everyone permissions to Read on the CasperShare. I may be misunderstanding something, but I thought selecting, in the JSS, "Username & Password Auth is Required" and entering the casperinstall user creds I have, would have the JSS authenticate via those and be able to grab whatever it needed. As it stands, that errors out. If I add Everyone back in and give them Read, it works perfectly fine. I can't give Everyone read permissions as the box is also our main file server and CasperShare will show as a mountable volume and, well, give everyone access to everything. Love how helpful everyone is here. Thanks in advance for any responses. Michael

So, I'm trying to package up the behemoth that is Apple's Logic Studio 2. Using Snapshot in Composer v8.7 on a MacBook Pro running 10.8.3 with 250GB available Disk space. Everything went well, no issues until I clicked the "Build as DMG" button.At that stage it created the Archive (percentage slowly climbed to 100%)But when it got to the "Creating DMG Archive" stage, it took a very long time. So long that I had to leave it running overnight only to find it still sitting at that point the next day!I have also tried the 'Build as PKG" option and with that it tends to get stuck at the 20% stage. Any pointers or questions as to what I could try to make this work would be muchly appreciated!

It seems the IP address is the primary identifier for machines. If a machine changes IP we cannot remote into it until the inventory is updated, which is once a week (by default, of course). Is there a way to change this primary identifier, and if so will it help with the issue of being able to remote into a machine with a new IP? Or is the only solution to increase the inventory collection period?

I made up a standard pkg for QuickAdd but it isn't installing Self Service. Any got any ideas why?? Cheers

Hi,This will tick the auto proxy discovery tickbox in 10.6.X machines. #!/bin/bash # Mac OS X 10.6.X# Date: 09/2012# Author: Isaac Bayssari # This will tick the auto proxy discovery tick box for 10.6.X machines. echo "list Setup:/Network/Service/[^/]+/Proxies" | scutil | awk '{print $4}' | cut -c 24-59 | while read serviceid; do /usr/libexec/PlistBuddy -c "Add :NetworkServices:$serviceid:Proxies:ProxyAutoDiscoveryEnable integer 1" /Library/Preferences/SystemConfiguration/preferences.plist ;/usr/libexec/PlistBuddy -c "Set :NetworkServices:$serviceid:Proxies:ProxyAutoDiscoveryEnable 1" /Library/Preferences/SystemConfiguration/preferences.plist; done Please email me if you would like a copy of this script. ibayssari2@parra.catholic.edu.au

Hello all, I am currently running the new 8.7 Recon with an 8.7 JSS and my recon is dragging when collecting applications. It hangs up at every turn. I ran it both with the GUI and in terminal in verbose mode and this appears to be consistent. It is not native to one particular application but all of them. Any thoughts?

Hey.I'm facing a small issue that I want to fix.We deploy VMWare Fusion and Virtual machines via Self Service. Under /Library/Application Support/VMware/VMware Fusion/Shared it saves a file called vmInventory that lists the virtual machines that are shared on the local machine (as they are located in the /Users/Shared/VM folder. Once a VM is added to the system via Self service I would like to add them to the file automatically. cat xxx > vmInventory is not working as it not combines both files rather then overwriting the content of the existing vmInventory. Any other idea? Thanks in advance.

HiI'd like to get more of the AD groups and OU details imported with the Macs into JSS. Is there an easy way to do this? Cheers,

Dear JSS Guru's, I am currently having an issue after capturing Adobe CS6 individual application snapshots the serial isn't captured along with the install data, Was was working previously and now no good. There is no error logs i can find in my knowledge to find the root cause. I use system admin (root) account for all composer chores. is there something I'm doing wrong while installing or is this a common problem?

Hello, I've ben running into a issue when I netboot Macs in my lab. All Macs will netboot successfully (they boot up) but will not be in a diskless state. I can tell by opening disk utility and checking the mount point of Macintosh HD. If it's /Volumes/Macintosh HD the netboot session is diskless. If the mount point is /private/var/netboot, the Mac has not booted in a diskless state and Casper Imaging will crash out when I attempt to image Macintosh HD. This issue is maddening because in a lab of 10 Macs, I can netboot them all and usually 2 of the ten will boot non-diskless. I was wondering if anyone has seen similar issues and has a fix. All the lab Macs are netbooting off of an Xserve running OS X 10.8.2 server and are using the same netboot NBI. My lab does have one or two gigabit unmanaged switches between the client and the server. I verified that diskless is selected in Server.app. The netboot itself is 10.7.5 loaded with Casper 8.6. Also, older netboots have been gi

Hi all I recently made some renamed the /Applications/appname.app/_MASReceipt folder on our machines so that the app store versions of the iLife suite could update using our internal software update server. Since doing so, users can no longer print photos in iPhoto, the following error appears: No Available ThemesThere were no themes located. Until at least one theme has been installed, this feature will be unavailable. If I put the _MASReceipt folder back in its original location, the error message doesnt occur. Is anyone else making the _MASReceipt change also seeing this issue?

Hi all,With the recent fix from Jody and the Adobe folks, I wanted to update our group's CS6 Photoshop to 13.0.4 triggered by logout and available in Self Service.I tested the package I made locally and all was good after 3 minutes of an install. I ran it on a test machine through Self Service and 3 seconds went by and I received a success message but it was still at 13.0.3. I reset the test machine, tried the logged out method and got the same thing- 3 seconds and I was fully logged out. No indication there was an install and sure enough, still at 13.0.3.What didn't I do? The package updates to 13.0.4 when I run it manually.Machine info: 10.6.8Adobe CS6 Production Premium Suite installedJSS v8.62Thanks in advance! Hilary :) http://pastebin.com/cXsVyTE0^^Install Logs for Self Service failure^^ http://pastebin.com/VxswCg5x^^Install Logs for manual successful install^^

Hi, I am new to this, but I cant figure out how to stop our client machines (10.8.2) from checking for updates. I used composer and make a software update .dmg with my settings (set to not check) and FUT, etc. And that does not seem to work. We don't want them to check at all for any system updates or App store updates. Any help would be appreciated. Thanks! Steve

Is there a way to remove an ACL created by -secureSSH (using jamf createAccount command)? We are working on a project where we are being asked to create a local hidden admin account with ACL to lock down SSH. The final part of the project will be to remove the ACL imposed by the -secureSSH option. The jamf binary help appears a bit outdated, and doesn't provide an answer: $ jamf -help createAccount Usage: jamf createAccount -username <username> -realname <Real Name> [-password <password>] [-passhash <passhash>] [-home </path/to/home/directory>] [-hint <hint>] [-shell <shell>] [-picture <picture>] [-admin] [-secureSSH] [-hiddenUser] [-networkUser] -username The user's user name -realname The user's real name -password The password of the user -passhash The hashed password of the user -home The location of the user's home directory -h

Anyone got a good dummies guide for the JSS API (or REST). I want to query a devices assigned peripheral. (We have some software that is licensed to the macs induvidually.. So I'd like to add the license as a peripheral & then query the JSS for it).

I've been asked to look into ways of changing the curtain screen (I believe it's called). The screen that contains "The imaging process is finishing installing software" on the initial restart. Is there a way the image and/or text can be changed to our current standard (we already have an image etc. for our SCCM environment).

I am trying to add a printer from a Windows Server 2008 R2 Print Server. I have followed the instructions on http://support.apple.com/kb/HT3049 just to be sure. I am able to install the printer to my 10.8 system with both generic and its Dell drivers. The problem arises when I try to send a print. On the client, it looks as if the print went through successfully, but in the event log on the server, I get an Event 372 with the following error: The document *, owned by *, failed to print on printer *. Try to print the document again, or restart the print spooler. Data type: RAW. Size of the spool file in bytes: 360709. Number of bytes printed: 360709. Total number of pages in the document: 0. Number of pages printed: 0. Client computer: *.... Win32 error code returned by the print processor: 2147549183. Catastrophic failure Does anyone have any ideas? Has anyone else added printers in this way?

Hi. We want to provide some support DMGs to our IT support that is only visible to them to perform further tests and troubleshootings/repairs without downloading or installing any stuff on the machines. As we have a big number of offices with local Casper Servers we though about using the Casper Share for that purpose that get mounted when we run a script. The problem is that after the script run and the DMG get mounted it finishes and closes the DMG and the connection to the Sharepoint. Therefor we use a sleep timer in the script at the moment.Did anybody of you is using a simular setup to provide troubleshooting tools etc to IT support? Thanks

We have been trying to encourage our students to run their apple updates in Self Service from home, but they have not been successful in doing so. Whenever the student (or faculty member) attempt to get updates from Self Service, it looks like it runs for about 30 seconds and then stops and nothing happens. Looking at the logs I get the following for every attempt: /usr/sbin/jamf is version 8.64Executing Policy Install Apple Updates (Offsite)...[STEP 1 of 3]Setting Software Update preferences to apple.com for all accounts...Setting Software Update preferences to apple.com for root...[STEP 2 of 3]Installing all available Software Updates...Result of Software Update: Error: The request timed out.Software Update ToolCopyright 2002-2010 Apple [STEP 3 of 3]Running Recon... As you can tell by the error, we have it switching to the apple.com SUS for while they are at home, it looks like everything should be running correctly, but it times out and fails. Does anyone have any ideas that c

Hey all,So looks like the new Safari 6.0.4 changes the behavior of how our teachers interact with the Gradebook portion of PowerSchool. What used to happen is a teacher would login to powerschool then click on the grade book tab and Safari would download a file called launchgradebook.jnlp and then would autoopen this file. Now it seems like .jnlp files are flagged as not safe (even if you have the open "safe" files after downloading box checked in safari's general preferences) and it will not auto launch it after the download which in this environment is going to cause headaches. For now I'm disabling this update on our update server, but I wanted to see if anyone had a work around for this? Gabe ShackneyPrinceton Public School

When I am importing another configuration profile in Apple Configurator, I am getting an error saying that "This configuration profile already exists. Do you want to replace it ? Another version of this configuration profile named <Shared iPads> already exists in the library. Replacing it will overwrite its current contents." Let me add that I want to use 2 different configuration profiles because I want to keep the shared and one-to-one ipad profiles settings separate and handy. I think we can only import one configuration profile at a time in Apple Configurator.Please correct me if I am wrong.

When I re-enroll a machine by pushing out quickadd to machines that are enrolled (changing managment account and casper server) I get errors is there a better way to do this? The installer reported: 2013-05-10 08:41:15.776 installer[540:6003] Package /Library/Application Support/JAMF/Downloads/QuickAdd.pkg uses a deprecated pre-10.2 format (or uses a newer format but is invalid).