Hello,We have numerous printers that are in Self Service and install correctly. Once the computer has installed the printer the printer disappears from Self Service and is no longer an option for the user to install or reinstall. Currently it is set to "Once per computer".I can see that you can change the frequency of the printer install to once a week, day and so on, but I am not keen on the printers being constantly installed.Is there a way for the printers to still show in Self Service even though the printer has already been installed on the MacBook? I would like to keep the printers there just in case someone deletes it or it needs to be reinstalled. Thanks :-)

We have encountered a situation with a company Mac that a previous user was using, they left the company some time ago. The issue at hand is that the user's Apple ID is still associated with the device. Additionally, it appears that a firmware password has been set on the device, which we do not have access to. This has rendered the Mac unusable.In my current role at Jamf, I am relatively new, so I appreciate your patience if this is a basic question. Is there a method to discover or reset the firmware password? We do have access to the ex-employee's computer account as a local admin.Additionally, how can I prevent such situations in the future? Can Jamf store firmware passwords, if yes, how? The Mac model in question is a MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports) with an Intel i7 processor.Thank you everyone in advance.

Hello,We have been working on upgrading Sonoma, but we have encountered an issue. We are unable to assign volume ownership to the local users. As a workaround, we are considering making them local admins through silent actions. We are wondering if it is possible to elevate standard users to admin accounts using configuration profiles?Thanks!

We are moving from on prem to Jamf Cloud soon and I would like some sort of infographic that shows the differences between the two and why we are moving. I've looked here and online but haven't found anything. Does such a thing exist? Thank you

Hi Chaps, I have a need to disable the Defender AV socket filter.'mdapt system-extension network-filter disable'The above works fine when i run locally albeit with a Sudo command.Jamf scripts is unable to run this, Is anyone doing anything similar or have any thoughts on this.I've tried to invoke a currently logged in user prior to running the command without any success Thanks,M 

I'm looking for advice on getting homebrew on new employee machines automatically. We have a work flow we would like to keep to as few clicks as possible. I am trying to get the process of pulling down XCode CLI, installing homebrew, adding cask, and then installing third party apps for new employee machines. I have the XCode CLI component down but having problems with installing homebrew and adding cask. Curious if anyone has a working script to make this happen. I am deploying this process through self service.

Hi all,I'm having an issue with an app that just does not want to install. I'm going to try to be SUPER detailed with this post, so please bear with me.The iPads we are using are company owned, and there is no Apple sign-in allowed on the devices. The app is Therap version 23.9, and its description says it's for both iPad and iPhone. It's a medical documentation app. The app works if it is installed on other iPads through the regular App store. I also had a similar problem installing the Zoom app, but I removed it from the blueprint and added it again, and it now works fine.The Jamf Now dashboard shows the app as being installed and managed. It does not fully install on any of the iPads we manage. The app does not show up anywhere on the iPad, even in settings, while other apps do.This happens every time, no matter what troubleshooting steps I have taken: when the device connects and syncs, the Therap icon on the iPad shows as installing (it does the faded icon "circle sweep" thing), t

Hi everybody,An app was broken on my machine, so I deleted it manually (perhaps that was a mistake).Now, if I go this way:Computers > Search Inventory > my MacBook > History > Mac App Store AppsThe app still appears under the list of "installed apps," even though I deleted it. How can I update that list?Best regards,Floh

Hello all I am tasked with seperating our onboarding process for Contractors and Full time employees. We are using Onelogin as an LDAP server just as background info. I would like to use Smart Computer groups to achieve this What workflows or methods does everyone here use to seperate onboardings for employee types.

this morning it seems we cannot log into jamf pro. Even tried our local account and not able to login. I tried on my company  network and on wireless(verizon) network as well and still not able to login. are there any issues logging in? 

Hi,Working with the Jamf Compliance Editor for the first time with Sonoma. Got a dumb question.If we are modifying "ODV" values, do we just need to replace the $ODV entries with the number we want in all the fields?So for example, if we want 10 days for this 1.7 Control, it'd look like this?Mobileconfig com.apple.applicationaccess:enforcedSoftwareUpdateDelay: 10 

As the result of a technical issue with the Global Patch Feed used for the Jamf App Catalog, patch definition updates are unavailable until further notice. Do not attempt to add any new patch definitions to Jamf Pro during this time.Existing patch policies will continue to function as normal, and new patch policies may be assigned to existing patch definitions in Jamf Pro; however, new product versions will be unavailable.We are actively working on a resolution and will share an update as soon as patch definition updates are available. While we cannot give you an exact date, we expect the outage to last a few days.When patch definitions are available all updates will resume as normal.During this time, you may still use App Installers to manage software title updates in your environment. For more information, see App Installers in the Jamf Pro Documentation.

Users that have already properly enrolled into Intune and completed enrollment continue to get pop ups of jamfAAD. I have verified in Intune that the device is enrolled AND the policy was completed successfully in JAMF. This pop up continues to run and request users to continue. This sometimes disrupts end user workflows or presentations while on a zoom call. Is there a setting possible in the profile where I can set the retry option to 0 if already successfully completed. I've tried flushing the logs, delete the device from Intune, then re-enroll the mac back but users still get prompted. Even when I've un-scoped the policy from the user they still get the pop up. Possibly coming form the Intune side? I'm open to any ideas. 

Hi We're trying to deploy the latest version of Jamf Connect 2.29.0 to all of our users who are currently running a much older version of Jamf Connect.  Please excuse the newbie question but how do I convert the Jamf Connect 2.29. DWG file into a PKG file? This guide is very useful if you already have a PKG file, Should I just follow this guide but not include any custom images (we're not bothered about custom branding), you don't need to upload the DWG file within this process so I'm unsure how the Jamf policy will know to install version 2.29.0 of Jamf Connect when I add it as a package?ThanksTom 

Hi Guys, we recently just deploy exclaimer in our business. And I deployed Exclaimer Signature Agent for our macbook users. (our macbook users use outlook). my question is that how do we supress this pop up from exclaimer agent as most of our user keep getting this popup everytime they restart their macbook. 

Hi everybody,Is there a way to automatically re-enroll devices after a wipe command that are not managed by DEP (so no preStage enrollment)? We have some older devices that are not managed by Apple Business Manager (unfortunately) and are enrolled through user invitation.Best regards,Floh

Has there been any update on a way through the Jamf Pro website to view policies that are scoped to a group?  I've seen mentions of a feature request for that and such, but all post are multiple years old.  I was hoping maybe there was a way to do this without looking at each policy individually.Thanks

Hello All,Can we create a Advance Search or a smart group to list of Not or Either latest version of an application.Tried this combination but result null.Application Title    has      Microsoft Outlook.appandApplication Version    is not    Latest VersionNot sure where I'm doing wrong. 

Our Jamf Pro managed iPads are setup to only have Jamf Self Service deployed, not the app store.The Jamf Self Service-app had the setting "Allow users to remove app (iOS 14 or later)" enabled, and some user removed the app. Is it possible to redepoy the app to the iPad, or do I have to wipe the device to do this?(I unchecked the "Allow users to remove app") 

Hello! We are deploying some M1 iMacs, JSS 10.47.0 on prem. Machines are in Apple School Manager, they enroll and get profiles from the JSS, but no jamf binary is installed.Can anyone provide some hints on what to look for?I have confirmed there is no configuration profile 'requiring admin' (Application Restrictions payloads) but it seems to happening on all systems regardless of policies etc.

Having a problem with an iPad that enrolls without a problem but when I launch Self Service it gives me the following screen. Any suggestions as to why this is happening?  Thanks

Currently on 10.39. After upgrading, we noticed that the Jamf App Catalog no longer shows as an option under Mac Apps, nor are the ones I already had set up. Was this feature removed? Do I need to roll back to 10.37?

i tried that:<restricted_software> <general> <name>Restrict High Sierra</name> <process_name>Install macOS High Sierra.app</process_name> <match_exact_process_name>true</match_exact_process_name> <send_notification>true</send_notification> <kill_process>true</kill_process> <delete_executable>true</delete_executable> <display_message>High Sierra is not yet supported, check Self Service after public release.</display_message> <site> <id>-1</id> <name>None</name> </site> </general> <scope> <all_computers>false</all_computers> <computers/> <computer_groups>24</computer_groups> <buildings/> <departments/> <exclusions> <computers/> <computer_groups/> <buildings/> <departments/> <users/> </exclusions> </scope&

Hi.I would like to deploy a policy on all devices that prohibits connection to unencrypted Wi-Fi.Is there a way to accomplish this?