The next release of Jamf Pro v 10.39.0 supports a new Healthcare Listener workflow called App Refresh. App Refresh is a new iOS and tvOS patient device refresh workflow that: Uninstalls and reinstalls managed apps and in-house books  Provides faster way to refresh specific app content between patients — no device reset required Offers a wireless, automated process that removes on device steps for patients, staff and IT App Refresh is a new option that health systems can consider alongside Healthcare Listener’s existing automated device wipe capabilities. Some Apple Services and third-party apps cannot be cleared with App Refresh and require a full device reset to be cleared between patients. These include: Use of Apple services, like iCloud and App Store Use of Apple default apps, like Safari and Camera Use of third-party apps that store user credentials in system chain and can persist app removal and reinstallation (ex: Facebook, Instagram)  It’s critical for IT teams to test their hospital’s app selection and validate that no patient data remains on a device between patients. Jamf can not guarantee how all apps behave on iOS, iPadOS and tvOS as well as whether or not re-installation will clear a user’s login session. If you identify an app that does not work with App Refresh, please drop a note in the comments below! For additional details about this upcoming Jamf Pro release, see:  Jamf Pro Release Notes - Jamf Pro 10.39 Blog Post - Healthcare Listener: A wireless solution to streamline iPad and Apple TV deployments Technical Guide - Installing and Configuring the Healthcare Listener ... View more

The latest release of the Jamf Setup and Jamf Reset apps support a new wireless, over the air workflow for shared device management. This preview workflow called “Single Login” includes: - Cloud IdP-based network authentication with Microsoft Azure - Role-based provisioning and access control - Enhanced device passcode management - Cross-app single sign-on for supporting iOS/iPadOS apps - A soft-reset logout workflow that doesn’t require a device wipe Check out this video below to see the preview workflow in action! For additional details about this release, see: Single Login Solution Brief Jamf Setup Configuration Guide Jamf Reset Configuration Guide Blog Post The Single Login workflow uses key Microsoft technologies designed for supporting Apple's Enterprise SSO Framework. These technologies are currently in public preview, so please carefully consider potential support issues and other potential risks before using. Microsoft preview technologies are subject to Microsoft's terms and conditions and should not be used in a production environment. ... View more

The next version of Healthcare Listener 2.4.0 was released today and is available for download in Jamf Account for licensed customers. With this new version, ADT message queuing and delivery have been enhanced to better handle lack of connectivity between Healthcare Listener and Jamf Pro. If Jamf Pro experiences downtime, ADT messages received by Healthcare Listener are paused. Once a Jamf Pro connection is re-established, all queued ADT messages are delivered to Jamf Pro and MDM actions are issued to devices. For additional details about this release, see: Healthcare Listener Installation and Configuration Guide - Release History Managing Healthcare Listener During Jamf Server Downtime     ... View more

Hey Jamf Nation! Check out the healthcare sessions at JNUC 2022! Join us from Sept 27th-29th in person in San Diego, CA or virtually! Learn more and register now: https://jamf.it/jnuc-healthcare  ... View more

Revoke Jamf Parent device management capabilities when wiping or re-enrolling paired devices. The latest release of Jamf Pro 10.32 supports a new feature for Jamf Parent that introduces more flexible ways to end a parent app session. While designed to increase flexibility for how Jamf Parent is used in any educational setting, it also opens up a new use case in healthcare! Intended use-case in Healthcare: A new way for parents and guardians to have limited, remote management capabilities of their children’s hospital issued device — wirelessly from their own device A quick QR code pairing process within the Jamf Parent app will link the parent's personal device to the hospital managed iPad When the patient’s device is remotely wiped by Healthcare Listener or Jamf Reset, the Jamf Parent app session is disconnected automatically — no work from IT required This feature is available today for customers on Jamf Pro 10.32, and works with the Jamf Parent app for iOS and Android              Key features available within Jamf Parent App: Restrict games, apps and social media, or set up rules that restrict social media use to certain periods of time throughout the day Create custom rules with the simple step-by-step wizard See a patient’s device name, current device storage utilization, device model and iOS version Quickly lock an iOS device into one or several apps, eliminating distractions during quiet time                   For more information on this workflow, see: Jamf Pro 10.32 Release Notes Jamf's Patient Experience Solution page Jamf Parent Product Page Jamf Parent User Guide Download Jamf Parent from App Store Download Jamf Parent from Google Play Blog Post on Jamf.com ... View more