I have a user on an M1 MacBook Air who has suddenly been getting the following message - credential verification failed because account is temporarily locked. We authenticate via 365 using JAMF Connect. I have checked on Azure (or whatever its new name is!) and the account isn't locked, I have sent a command via Unlock user account but no success -- any ideas ??
thanks in advance
i am afraid i did not. I took the rapid and somewhat nuclear option of deleting the user account and when the user logged in via SSO a new account was created. If you find the cause I would be very interested to find out how to resolve this without having to delete the account. Good luck