Credential verification failed because account is temporarily locked

New Contributor II

I have a user on an M1 MacBook Air who has suddenly been getting the following message - credential verification failed because account is temporarily locked. We authenticate via 365 using JAMF Connect. I have checked on Azure (or whatever its new name is!) and the account isn't locked, I have sent a command via Unlock user account but no success -- any ideas ??

thanks in advance




New Contributor

We have also been having this Issue on one of our testing M1 MBPs. Did you ever end up finding a solution?

Jack Sommers

New Contributor II


i am afraid i did not. I took the rapid and somewhat nuclear option of deleting the user account and when the user logged in via SSO a new account was created. If you find the cause I would be very interested to find out how to resolve this without having to delete the account. Good luck