Posted on 02-13-2023 08:57 AM
My users are facing issues after Jamf connects is installed and the password sync.
Once they restart or log out when they go back to login they are getting a choice of 2 accounts. When they select their previous account they are unable to log in however when they select the new account which is their Okat username why are now able to log in however since it's a new profile they have no data.
Is there something that needs to be once to the config profile?
Posted on 02-13-2023 11:06 AM
It sounds like the users are using Jamf Connect Login to create a new account instead of linking their existing local account to their Okta account. Take a look at Local Account Migration:
You want to enable the local account migration. When the user first logs in with their Okta account, they will be given an option to link their existing account to their Okta user name. Next time they login with their Okta account, they will be logged in to the same account.
Posted on 02-13-2023 09:14 PM
Thanks for the info Tribruin, I'll give that a shot.