"Account locked" error messages after MFA swapover

New Contributor

Hey everyone,

This week my company swapped MFA providers from DUO to Okta and after doing so my Mac users are seeing this message when trying to sign into Connect:


We have double and triple checked each users account in Azure when they get this message and all of their accounts are unlocked and in good standing. I have also updated all of our Macs to the latest version of Connect (2.35.0).
Has anyone encountered this with Connect after swapping to a new MFA provider?

I appreciate any help!