Unable to use Change password option in Jamf Connect Menu App

[ilya25]

When trying to use Change password option within Jamf Connect Menu App, the following message comes up, Configuration file does not specify default realm. The realm is configured in the Configuration Policy for Jamf Connect, but it seems it's not able to read it.

[ejadadic]

What Idp are you using?

[ilya25]

on-prem

[Rocketman_Zac]

Hello,

The Jamf Connect Log can be gathered to a file on the Desktop, and should be able to confirm whether Jamf Connect is reading the correct realm from the preference key:

log show --st:le compact --predicate 'subsystem == "com.jamf.connect"' --debug > ~/Desktop/JamfConnect.log

 Might also be worth creating a krb5.conf file as described in the solution here: https://community.jamf.com/t5/jamf-pro/kerberos-sso-default-realm-issue/m-p/236344/highlight/true#M2...

Hope this helps!

[ilya25 · Accepted solution]

Thanks. Was able to figure it out by adjusting password complexity policy related to characters.