Posted on 10-27-2021 02:00 PM
Posted on 10-27-2021 03:18 PM
Hey Scott,
The "ghostbusters" icon you mentioned is defined in the following apple document:
https://support.apple.com/en-us/HT210901
"A prohibitory symbol, which looks like a circle with a line or slash through it, means that your startup disk contains a Mac operating system, but it's not a version or build of macOS that your Mac can use."
During these tests are you able to successfully format the disk and install macOS Big Sur on said disk? Apple mentions how to do that here: https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac
Like you had mentioned, it could be a case where the Mac can't downgrade to Catalina. Are these M1 Macs? If so, it sounds like downgrading to Catalina may not be possible:
Hopefully these thoughts and info help!
Posted on 10-28-2021 06:32 AM
Thanks for your reply, it was an intel mac that came with Big Sur.
At least perhaps my thought process is at least going down the right path logically...
I really appreciate your reply.