Non Checking in Devices

[denji]

We had a bunch of devices stop checking-in, seems Jamf process had hung but we are not sure why.

I’ve managed to get most up and running by asking user to restart or issuing a self heal via API which reinstall Jamf silently on the Mac, just had to exclude those devices from any enrolment triggers.

I’ve still got 30 devices that look active as I can cross check in our IDP to see when the Mac last signed in.

Self heals are pending on these Macs I’m guessing not running as also a APNS cert issue(?) and as said no check-in or inventory updates.

Any other ways to silently fix, ssh is not an option. I don’t fancy raising 30 tickets internally for our Service Desk to look at.

[Soundish]

I've had a group of machines with the same issue. In our case, it's looking like the check in is running but they are getting hung up downloading Ventura when they should be sticking to Monterey. It looks like an issue with the Jamf remote commands as it's only happened since the 12.6.2 updates were pushed.

[AVmcclint]

check this thread: https://community.jamf.com/t5/jamf-pro/restarting-the-jamf-binary-when-macs-stopping-checking-in/m-p...