Access iPad Photos via USB
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Posted on 10-06-2021 08:30 AM
When you plug an iPad into a computer I cannot view any data on the internal storage. All I can see is what the storage size is and how much disk space is available.
I have enabled the following in my configuration profile:
- USB drive access in Files app
- USB restricted mode
With the above enabled I am still unable view any photos or videos.
What's the solution?
How can I get this working?
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Posted on 10-12-2021 04:46 PM
*BUMP*
Still require help...

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Posted on 11-23-2021 11:48 PM
Hello, My understanding is this:-
You need to enable the configuration profile to allow "Pairing with no-supervision configured host" in Jamf Pro, to enable an iPad's media library (e.g. Photos and Videos) to be able to be accessible to Windows PCs. Also, according to Apple's own documentation, you are also required to install iTunes for Windows 10 (available either through a direct download from Apple, or on the Microsoft Store.
----
Cheers, Adam
Albany Creek State School
Education Queensland, Department of Education,
Queensland Government, Australia.
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Posted on 11-25-2021 02:34 AM
I do have this option enabled as default but it still doesn't work, despite having some computers with iTunes installed. 😕
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Posted on 03-29-2022 04:30 AM
Hi,
Did you get this working? We're having the same issue.
C
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Posted on 05-27-2022 03:21 PM
I figured it out. I replied to the original comment.
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Posted on 05-27-2022 09:32 AM
Same issue here, tried all the settings in this thread. I do not think it is a Restrictions --> Functionality setting. I completed removed these configuration settings from my test iPad and I still have the same issue.
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Posted on 05-27-2022 03:20 PM
I figured it out. It is in the PreStage Enrollment. It is called "Pairing". I reimaged an iPad and tested every Configuration Profile loaded. It works! I have "Pairing with no-supervision configured host" set to Allow. I left these settings unmodified, "USB restricted mode" and "USB drive access in Files app".

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Posted on 06-13-2022 01:14 AM
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