Accidentally released a device from Apple School Manager

USD313helpdesk
New Contributor

I have an iMac that was in Apple School Manager. I meant to temporarily unassign it for troubleshooting purposes, but I think I must have released the device instead because now I am not able to add the serial number back into ASM. Apple Support told me that I'm basically out of luck and I can never add that computer back into our DEP ever again. They told me that it is essentially released forever.

I can't believe that even Apple cannot help me re-assign this device, even with proof of ownership. Has this happened to anyone else? And if so, were you ever able to re-assign the device in ASM somehow?

6 REPLIES 6

diradmin
Contributor II

@rmonaghan Been there, done that -- true story!

lcadhelpdesk
New Contributor

You used to be able to call and provide proof of purchase to get a Mac added back in. It's not that it isn't possible, it's that Apple does not want to. There is not much you can do about it unless you can get the original store to return/resell the device, creating another transaction, that can then be done under your sell-to account.

AlanSmith
New Contributor III

Aha, here's the discussion I was looking for!

So yep, in the same boat here!

We released about 80 iMacs that had been replaced and were being sold off. However about 10 computers are being kept around as Hot-Swap and Service Desk machines.

So if it cannot be added to Apple School Manager and thus assigned to our MDM that way, what is the best way to get it into the same state as one of our classroom computers that has been enrolled via DEP?

Any and all suggestions welcome!

mlizbeth
Contributor II

Try readding the device by its PO. I did this once. It wouldn't add by Serial #, so I used the PO and it worked fine.

dean122
New Contributor

excellent post

jorgesotnas
New Contributor

Is don't make any sense...