ADE stuck after authentication

[ivishalj7]

we are using jamf connect for account creation for our environment and we are populating accounts from okta ldap and okta is idp.

I am able to download and enrol my device with user initiated process but for auto enrolment I am not able to proceed after doing authentication with okta.

I can provided crews and I can approve okta prompt for authentication successfully but right after successful authentication the login window on the devices remains as it is and password box goes blank.

[Shyamsundar]

its happens to only one Device or its affects the entire fleet, if your using Admin Roles (OIDCAdmin) and Secondary Access Group(OIDCSecondaryAccess) respectively. ensure the user is added to the respective group

[ivishalj7]

its affecting only my own test device only. we dont have groups configured for admin or standard user access (if this is what you are referring to). But I wonder how it lets me enrol my Mac with user initiated process

[Shyamsundar · Accepted solution]

UIE enrollment differs from ADE enrollment. It only affects your ID, and your ID might not be added to groups. I suggest checking the configuration to identify if it is missing.