Posted on 11-08-2024 08:39 AM
Hi there,
We have an app that has 44 total licenses, and on Jamf Pro it says there are 24 in use. But only 4 are showing up on the scope. There were 20 pushed into Jamf School with a different token. I am wondering if anyone could help me figure out where I could find these missing in-use "scoped" devices could be, or a starting point? I've tried looking at the static group I think they could be at, but I didn't see anything on one of the devices that are in that static group. I wonder if deleting the static group would help, but I didn't see the app on one of the groups device listed anyway.
Thanks
Solved! Go to Solution.
Posted on 11-10-2024 09:22 PM
If you uncheck the assign content in purchase volume, give it some time for available licenses go up and the in use to drop to 0, then reapply it. I had a similar issue with an app to one or two random iPads.
Posted on 11-10-2024 09:22 PM
If you uncheck the assign content in purchase volume, give it some time for available licenses go up and the in use to drop to 0, then reapply it. I had a similar issue with an app to one or two random iPads.
Posted on 11-11-2024 07:11 AM
Thanks, that worked.
Do you know if the iPads that are already scoped will lose the apps?