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App Installers automatic updates/installs not working but Self Service App Installers do

  • October 21, 2024
  • 8 replies
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jamiesmithJAX
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I am seeing an issue where suddenly my App Installers that I have setup for automatic updates are no longer functioning, but Self Service app installs work fine.  Seems to have started when 11.10 was released.  I have tried recreating policies from scratch but issues remain the same.

  1. No App Installers set to automatic function, everything stuck in progress but no signs the update command is ever sent.
  2. When I look at the deployment status, none of the scoped machines are visible, but if I look at a Self Service policy, they are there.

Is anyone seeing anything like this and any idea how to resolve it?  I do have a case open with JAMF but so far we haven't got it figured out.

Best answer by jamiesmithJAX

This was resolved for me.  PI121695 addressed an issue relating to status value logging not being set correctly in the database.  They had to take my cloud down for about 30 min to apply a hot fix and after that I was good to go.  I assume it'll be patched in a future release.

    8 replies

    scottb
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    • scottb
    • Valued Contributor
    • October 21, 2024

    I had a couple that were setup early on that did that.  I deleted them and started again and that fixed it.
    May not be your solution, but worth a shot...

    If you have a bunch and they're all failing, hopefully Jamf can help you.

    jamiesmithJAX
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    • jamiesmithJAX
    • Author
    • Contributor
    • October 21, 2024

    I had a couple that were setup early on that did that.  I deleted them and started again and that fixed it.
    May not be your solution, but worth a shot...

    If you have a bunch and they're all failing, hopefully Jamf can help you.


    Thanks, they were working great and suddenly just stopped working.  I've tried recreating but no luck.  Works totally fine in my dev instance.  Hopefully JAMF has the answer

    scottb
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    • scottb
    • Valued Contributor
    • October 21, 2024

    Wow, that's a bummer..did it start after a recent update to Jamf?

    jamiesmithJAX
    jamiesmithJAX
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    • jamiesmithJAX
    • Author
    • Contributor
    • October 21, 2024

    Thanks, they were working great and suddenly just stopped working.  I've tried recreating but no luck.  Works totally fine in my dev instance.  Hopefully JAMF has the answer


    Seems to have started with 11.10 but I have since updated to the latest and it still exists.  11.10 did introduce some change to App Installer workflows, but for me Self Service workflows are working fine, it's the auto deployments that fail.

     

    Shyamsundar
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    • Shyamsundar
    • Jamf Heroes
    • October 22, 2024

    Currently using JAMF 10.1, I have not encountered any issues. Some of the items you can check are the MDM Profile expiry date. Additionally, you can access the Management history tab to verify the presence of any installed or failed commands. Furthermore, ensure that you can deploy and distribute profiles. Lastly, run the Mac evaluation utility to confirm that the device is accessible to all Apple servers.

    jamiesmithJAX
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    • jamiesmithJAX
    • Author
    • Contributor
    • Answer
    • October 23, 2024

    This was resolved for me.  PI121695 addressed an issue relating to status value logging not being set correctly in the database.  They had to take my cloud down for about 30 min to apply a hot fix and after that I was good to go.  I assume it'll be patched in a future release.

    B
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    • bfrench
    • Valued Contributor
    • October 29, 2024

    Looks like they have addressed PI121695 in the maintenance update released today 11.10.2.

    C
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    • CLVX
    • New Contributor
    • November 13, 2024

    Thanks a lot! this article was very useful a coulple weeks ago, i faced same error, following suggestion, i submitted a ticket, and Jamf Team did the same workaround :) 

     

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