Apple Classroom - Students show up, but as "offline" in the teachers classroom console. We are using Securly SMART Pac. The students Ipad are getting the classroom profile, so that seems to be working. Any ideas? Firewall port? Smart Pac issue? I'm grasping at straws here. Thanks for your help.
Are your classes being managed by Jamf, or are they adhoc? I have seen this issue several times with our managed classes, it has always been due to the teacher's name changing which causes the EDU profile to be removed from the device.
The roster data is still tied to their old username, so I have to unassign the device from the new user and delete the user that does not have the roster data. Then, rename the old user with the roster data so that it shows their correct new name and username and assign the device to the renamed user.
On the next inventory update, the device pulls the EDU profile again and their students show online.
Thank you all for the responses. The issues ended up being more of a networking issue than a configuration one. I have several SSID's being pushed out by my Access Points, with slightly different security, QoS, bandwidth, etc, settings on them. The simple solution to my problem was to ensure that my teacher's iPads were connected to the same SSID as my student's iPads. (even though the SSID's are on the same VLAN, Subnet, and IP range. I digress)
Thank you all again! Much appreciated.