Apple School Manager Not Syncing

New Contributor III

Anyone else having issues with the sync to Apple School Manager under Apple Education Support to update Classrooms? Mine didn't sync yesterday so I tried to do a Force Sync this morning and the Force Sync has a triangle with an exclamation mark but no information other than that and it didn't sync. I looked through the logs and didn't see any errors that stood out.


Valued Contributor II

Mine hadn't synced in three days so I created an Enterprise ticket and they got it going again. You may need to contact Education Support

Valued Contributor

If you updated your JSS to 10.16, you might need to talk to support. They sent out an email to cloud customers yesterday regarding this issue...

Due to a product issue affecting Apple School Manager sync, we are canceling this weekend’s previously-scheduled cloud upgrade.

I was specifically waiting to upgrade ours until after the cloud customers so that they could be our guinea pigs. Sadly this seems to have been prophetic.

New Contributor III

Squeeeeel, Squeeeel..... (cloud customer)