AppleCare+ Pop Ups

[kiltedtenor]

Hey all!

I just had a user send me the attached screenshot. I was wondering if anyone else had seen this, and, if you did, did you find a way to disable it? Our leases terms are three years, but we try to run our Macs for three years at least or "until the user notices they should probably get a new machine" at most. These pop ups send a very clear signal to the user of "hey, your computer is old". Any thoughts?

[AJPinto]

How are you aquiring your devices and Apple Care entitlements? We have never seen these notifications, but also dont use AppleID's which is required to check warranty status in System Settings (for whatever reason).

[kiltedtenor]

We're acquiring them from an outside tech vendor, Insight. Purchased simultaneously on the same PO. It's a lease setup, but I doubt that has any impact on what the purchase "looks like" to Apple. We do enable users to sign in with their AppleIDs. The interesting thing is that the user said that he's getting it as a "Settings warning". I am trying to get more screenshots, but I assume it's the same red 1 badge in Settings that you see when you need to finish AppleID setup, etc. in System Settings.

[AJPinto]

You should be able to put a Jamf App Restriction for the binary the preference pane uses simply enough. However surpassing any notifications maybe a bit difficult, you would need to find what triggers them then use a configuration profile to disallow that bundleID from having notification access.

Hrm...

[acodega]

This does not look like a legitimate notification. This looks like malware or an attempt at a popup trick via a webpage frame.

No AppleCare+ plans for Mac are $149.99.

If you goto System Settings, General, and AppleCare & Warranty this is how the window looks on a Mac with without AppleCare. (Dark mode happened to be enabled)

On the same pane, I viewed my iPhone AppleCare which gives you an example of the wording. 

[kiltedtenor]

Actually, it is. After expiration, in the United States (and some other countries) AC+ can be renewed for increments of 12 months for Macs. When entering the user’s serial number on the Apple Support website, I’m presented with the same offer. Right from Apple themselves. So now NEW plan is $149, but a renewal for 12 months can be.