AUSST - initial errors for which I can't find answers

[themacdweeb]

Hi gang,

I was an early and successful adopter of Adobe's AUSST tool back in the 1.0 days and had it up and running here no problems. Now, we're looking to recapture the magic from scratch. So I'm setting it up on our Lion server (10.7.5) and not migrating data from the earlier version.

Web Serving is already turned on and working (we're also hosting reposado successfully) and I've tried creating both local and SAN-based directories to house the Adobe updates and making sure we have web serving permissions routed to those directories. No love.

When launching the command-line tool, we're getting the following error:

/Library/Application Support/Adobe/OOBE/PDApp/Enterprise/utilities/AUSST/AdobeUpdateServerSetupTool2.0.app/Contents/MacOS/AdobeUpdateServerSetupTool2.0 --root=/Volumes/SAN-storage/AdobeSuS


* Enterprise update server set up tool 2.0.0.14 for CS 5.0 and CS 5.5 Adobe Updater
* Copyright 2009-2011 Adobe Systems Incorporated. All rights reserved.



ncPZwJfdtyXzP4XMCVSk

Please enter your choice: 1

The directory /Volumes/SAN-storage/AdobeSuS exists, all the contents will be deleted from this location
Do you want to continue (Y/N)?y

Failed to create directory structure for updates!

I should mention: it doesn't matter if I run AUSST from where it got installed via our AAMEE 3.1 installation or if I run it from a brand new download from Adobe: the initial download keeps erroring out the same way. I should also mention that it doesn't matter if I choose to make the root folder a local folder or a folder on our SAN.

Same error. Having looked on line, haven't seen anyone else report this. I've posted on Adobe's forum but home one of you (I'm looking at you, Don) might have seen this before and know what's going on...

Cheers

[themacdweeb · Accepted solution]

on a lark, i tried something i'd not seen here:
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/AUSST_techno...

or here:
http://tv.adobe.com/watch/creative-suite-in-the-enterprise/set-up-an-internal-adobe-update-server-by...

although my main server account is admin (duh), I switched-users into our root account. and then, suddenly: kaBLAMO. the downloads began.

friggin' adobe: NO mention of root account level access required in their own presentations or documentations. so i'm leaving this up here in case others should find the info useful.

don, thanks: i'll just buy you a coffee later anyways.... :)

[donmontalvo]

@themacdweeb Just noticed this thread (new job, busy first week), glad you found the answer, to be quite honest I didn't have the answer to that one. How about if we take turns buying rounds? :D:D:D Just curious can you provide a link to the AAMEE thread you mentioned? I'd like to see if Adobe responded.

Have a great weekend.
Don

[themacdweeb]

don,

right on: drinks on each other. and i posted on an older forum thread here:

http://blogs.adobe.com/oobe/2010/09/enterprise-in-house-update-hosting-for-cs5.html i'm the last post on the thread so you can't miss it.

but again, i have no problems when i run as root. only when i run as a "regular" admin user.