Automatic Device enrollment is no longer working

binroth
New Contributor

Automatic Device enrollment is no longer working

After an OS re-installation multiple devices are stuck on the "Remote Management" screen.
Clicking on "Continue" shortly displays "Retrieving enrollment profile" but nothing is happening.

Manual enrollment via JAMF-enrollment-website is working, requires a reinstallation of a "stuck" machine and unplugging the network cable at the right time.

Any idea how we can troubleshoot and resolve this issue?

Thanks Bjoern

7 REPLIES 7

sdagley
Esteemed Contributor II

@binroth Is this for all Macs, or just some? If it's just some, and they're x86 models, we have seen that problem and found doing a PRAM reset would resolve it (https://support.apple.com/en-us/HT204063)

colorenz
Contributor

Hi are the macs still present in jamf ? does it work when you delete them? We seeing similar problems. Deleting the mac from jamf fixes that problem for us.

vz35st
New Contributor

has anyone resolve this? I'm new to JAMF and I have the same issue, click on continue and nothing happens.  I reinstalled OS and when I get to remote management nothing happens.  I opened a ticket with support but wanted to see if anyone has other ideas as I already attempted what was shared.  

 

No clue. Same issue here as well. But would greatly appreciate if you share what they say!

AngryCloud24
New Contributor

Any update on this?

vz35st
New Contributor

I was able to complete this by creating a plain enrollment policy with nothing else linked to such as configuration policies.  Not sure if there was a setting that was causing the issue but support was not able to answer exactly what was causing it

 

AngryCloud24
New Contributor

@vz35st Yeah, not gonna lie they were pretty useless here. I found out that it takes time for the device to download the PreStage Enrollment PKG's / Policies. For the record - I only had one PKG that was about 200MB / 2 Policies that were about 24kb. (this was all Jamf Connect)

 

They just closed the ticket on me without resolution so - let the community do the work for them I guess!