Automatic Device enrollment is no longer working

[binroth]

Automatic Device enrollment is no longer working

After an OS re-installation multiple devices are stuck on the "Remote Management" screen.
Clicking on "Continue" shortly displays "Retrieving enrollment profile" but nothing is happening.

Manual enrollment via JAMF-enrollment-website is working, requires a reinstallation of a "stuck" machine and unplugging the network cable at the right time.

Any idea how we can troubleshoot and resolve this issue?

Thanks Bjoern

[sdagley]

@binroth Is this for all Macs, or just some? If it's just some, and they're x86 models, we have seen that problem and found doing a PRAM reset would resolve it (https://support.apple.com/en-us/HT204063)

[colorenz]

Hi are the macs still present in jamf ? does it work when you delete them? We seeing similar problems. Deleting the mac from jamf fixes that problem for us.

[vz35st]

has anyone resolve this? I'm new to JAMF and I have the same issue, click on continue and nothing happens.  I reinstalled OS and when I get to remote management nothing happens.  I opened a ticket with support but wanted to see if anyone has other ideas as I already attempted what was shared.  

[AngryCloud24]

No clue. Same issue here as well. But would greatly appreciate if you share what they say!

[AngryCloud24]

Any update on this?

[vz35st]

I was able to complete this by creating a plain enrollment policy with nothing else linked to such as configuration policies.  Not sure if there was a setting that was causing the issue but support was not able to answer exactly what was causing it

[AngryCloud24]

@vz35st Yeah, not gonna lie they were pretty useless here. I found out that it takes time for the device to download the PreStage Enrollment PKG's / Policies. For the record - I only had one PKG that was about 200MB / 2 Policies that were about 24kb. (this was all Jamf Connect)

They just closed the ticket on me without resolution so - let the community do the work for them I guess!