Best way to backup, wipe and restore mobile device?

jonros
Contributor II

Hello everyone,
Now I'm about to go crazy when nothing works for me. What's the best way to backup, wipe and restore a mobile device (iPad)?
In my case I need to backup all on a device, wipe it and get all photos, notes and so on back on the same device after wiping it.

I've tried a some on a test device to backup on a Mac, wipe it and restore. Tried it two ways.

1. Restore before anything else after wiping it.

2. Signed in to Wi-Fi and remote control and the restoring.

In one of the cases (think it was the second) I got some back but far from all. Didn't get Self Service for one example and far from all photos. In the other case it looked like I got all apps and so on back, but many of the apps hade a cloud in the bottom of it. Self Service had a cloud and when clicking it, it couldn't be downloaded. 

2 REPLIES 2

AJPinto
Honored Contributor III

It is possible to partition the disk, move data to it and use a command to reinstall macOS leaving that partition intact, but this is incredibly messy and can easily go awry. We have standards in place that specifically spell out users are not supposed to store anything they cannot afford to lose locally, and that technology is not responsible for data migrations or backups. For situations like Litigation Holds, our support team will physically collect the device and manually perform a data backup to ensure it was done.

 

 

Thanks for your input,
But in this case I was a bit stressed I wasn't really clear that it was all about mobile device. My bad, sorry.