Help

BeyondTrust Remote Support - Sequoia - Remote Desktop

ghaskins
New Contributor

Wednesday

Hi!

We finally upgraded Bomgar or BeyondTrust Remote Support to 24.3.2 to support Sequoia. The only issue I'm having is finding a way to allow standard users to toggle on, or allow applications in System Settings > Privacy & Security > Remote Desktop.

I didn't see anything in the PPPC Utility tool and wasn't able to find anything in Jamf Pro under the Privacy Preferences Policy Control config settings.

 

Wasn't sure if it's possible to allow currently or not but thought I'd ask here.

 

Remote Desktop - Bomgar.png

0 Kudos
Reply
2 REPLIES 2

adonboli
New Contributor III

Wednesday

 

We too have seen this, so far I don't believe there is a PPPC that can configure this, or if there is a key from Apple that can be used, MDM tools such as Jamf have not implemented it yet. I think this is part of the newer way of doing screen capture/share API from Apple, but possibly undocumented or poorly documented setting and how it can be used/implemented. 

I did some research online and found this post from someone else on Reddit:

We have a similar issue with Beyond Trust / Bomgar:

The PPPC for Bomgar is working. The interactive button to open the panel is *NOT* working correctly.

If the client is prompted to allow "Remote Desktop" they will be prompted for admin credentials. 

Ask them to hit cancel and click *BACK*. Open the "Screen & System Audio Recording" panel and allow the app/utility THERE.


I can tell you that we too do the same, we just ignore the Remote Desktop part, and only tell the user to allow for "screen sharing". I also want to say that this is present in macOS 14 as well, not just macOS 15. 
Sorry, wish I could be of more help. 

0 Kudos
Reply