Blue Jeans

[donmontalvo]

Nice, so Blue Jeans distributes a DMG containing an "installer" that you double-click to have it install into ~/Applications. Rolled up sleeves and discovered they're sneaking in the PKG behind the scenes.

Spoke to the developer, not sure why they don't just provide their signed/flat PKG installer for distribution.

1. Launch Console and clear screen.
2. Double-click "installer" you distribute to consumers on DMG.
3. Follow path to downloaded signed/flat deployable PKG: /var/folders/xxxxx/xxxxxxx/X/BlueJeans.1.6.153.pkg

Wow. Really? Nice PKG by the way. Flat. Signed. Um, but not too sure about its preinstall.sh script...ala Suspicious Package:

Sent Blue Jeans' support folks a link to this thread. Maybe we can shame them into providing the flat/signed PKG via direct link? Oh, and that empty preinstall.sh script? Might want to remove that. :)

Don

[donmontalvo]

@adish

It would be helpful if we are told that a new/improved installer is coming, that we be informed.

Apparently the new PKG you refer to below has already been released.

We were not aware. We were expecting you to update this thread. :)

@donmontalvo We will have a newer version in early September. I will let you know once it is released. Regarding BlueJeans versus Blue Jeans, the new official name is BlueJeans. We have rebranded marketing and other communication but the products are still getting rebranded and they will all be consistent soon.

[adish]

@donmontalvo Oops! Forgot to update here. Let me know if there is any other feedback/concerns with the app.

[donmontalvo]

@adish

The new PKG tested fine, very nice design. It installs a Launch Agent that loads at login, and installer loads for whoever is logged in at install time. The application installs with the proper ownership and permissions.

Awesome work!

PS, since this goes into /Applications now, does this mean Blue Jeans Launcher.app is not needed?

Thanks for making Blue Jeans truly enterprise ready!

Don

[adish]

@donmontalvo If you use the PKG then Blue Jeans Launcher.app is NOT required. Again, Blue Jeans Launcher.app is created for users who want to install the app themselves and not having the app installed by thier IT admin. The Blue Jeans Launcher.app will continue to install in ~/Applications to avoid prompting for admin credentials. Also, FYI, we will soon (in 2-3 weeks) have a Mac consultant on board to improve our packages even further :)

[donmontalvo]

@adish thanks for confirming, we're removing Blue Jeans Launcher.app via pre-installation script. Tested fine. Kudos for bringing someone on to handle the Mac platform version of the client, great move given the tremendous growth of the Apple platform in enterprise. :)

[Boughen]

@donmontalvo and @adish We have been keeping an eye on this thread, its been very useful on our initial testing to see others having the same issues, Thank you for keeping it up to date.

With the new .pkg we have no issues deploying the app, but we do have issues with the Blue Jeans App not talking to our Zscaler proxy, has anyone else had any proxy issues?

We have added *.bjn.vc to the proxy bypass on the mac, but the Blue Jeans App doesn't seem to initiate the proxy session.

The only way we have managed to get the Blue Jeans App to initiate the proxy session is to:
- Open the App
- Report an Issue, from the Blue Jeans menu (this starts a http session in the App)
- Quit the Blue Jeans App
- Re-open, and it works.

This is not a model we can roll out to our users, so any advice would be greatly received.

Cheers,

[donmontalvo]

@Boughen I wish I could help, we don't use proxy servers. Have you reached out to Blue Jeans (note the space in their re-branded name) for help?

[Boughen]

We believe this is now an issue internally with communication to our Proxy, so not an issue with the Blue Jeans app after all.

Cheers, Neil

[donmontalvo]

Version 1.18.15 was released a few days ago.

[johnmcnair]

FYI enterprise deployment link.

[KyleGDG]

@donmontalvo How are things going with your BlueJeans deployment? At some point one of the recent updates has been moving the BlueJeans.app out of user Application folders and into the /Users/Applications/ folder once more. I see the enterprise deployment link above is for 1.23 and hasn't been updated in about a year. Just curious if you guys have some recent experiences to share regarding your general experience with BJ.

Thanks!

[donmontalvo]

Sorry for the late response, just noticed the latest responses.

The version we last deployed (1.18.15) installs /Applications/BlueJeans.app and /Library/LaunchAgents/com.bluejeans.app.detector.plist.

When we join a BlueJeans call, the app is launched directly. Since it is the enterprise installer, the version has remained the same, and it works fine:

$ defaults read /Applications/Blue Jeans.app/Contents/Info.plist CFBundleShortVersionString
1.18.15

The only issue we see is sometimes a latency issue if we ask BlueJeans.app to dial our desk...no latency issues when all participants dial in directly.

[donmontalvo]

BlueJeans have posted a new enterprise deployment page:

BlueJeans App - Large Scale Deployment

We let them know the older URL should be taken down:

BlueJeans App - Large Scale Deployment

[donmontalvo]

Quick update...BlueJeans has matured nicely in the past year.

Updated deployment URL:

BlueJeans App 2.x - Centralized Deployment

We requested a "Latest update" download URL, and an "uninstall" script...once they provide we'll post here.

[KyleGDG]

@donmontalvo Do you use any videoconferencing rooms in your environment? We've found that App 2.x still doesnt have support for room system pairing and we've haven't been able to find out when its coming, or why it doesn't seem to be included.

[donmontalvo]

@KyleGDG not sure TBH, we receive requests for the app, never got involved in any conference room stuff. Guessing the field techs or support guys handle that stuff.