Can't Onboard New Instance

[dev_pomme]

Hello,

We recently subscribed to Jamf Pro and have access to our account with the licenses. However, when attempting to create our Jamf instance via “Onboard instance,” we encounter the following error message:

“There was an unknown error creating your tenant. Please create a support ticket for further assistance.”

We have tried several tenant names while following the naming guidelines, but the instance still cannot be created.

Has anyone else experienced this issue? If so, how did you resolve it?

Thank you in advance for your insights!

Best regards,
Dylan

[AJPinto]

My suggestion is to call Jamf Support or open a ticket. 

Unless there is something strange going on with your network like TLS filtering some very spcific hosts, whatever the issue is will be on Jamf side. One of the perks of SaaS is usually the issue is on the vendors side.

[Shyamsundar]

Reach out to your Account Manager they can also help you on this.