Can't seem to deploy App Store Apps or Packages

[tleeper]

Hi, I'm just getting acquainted with Jamf Pro and I've been able to enroll my computers, issue scripts to them, remotely wipe them, among other things. However, I cannot seem to deliver an App Store App or Package no matter what I try.

For the App Store App I am using Microsoft Remote Desktop as it is a free app. I believe I have everything set up correctly per the instructions, pointing to the App in the App store, but yet it never delivers to any computer it's scoped to. I know this isn't a lot of information, but are there any suggestions for where to start first?

For the package deployment, I am just using a small Vmware Horizon client package as it will need to be placed on all our machines. I uploaded the package to Jamf Cloud, added it to Jamf Pro, and created a Self Service Policy to deploy it. When I go to an enrolled Mac and run the installer from Self Service, it shows it downloading, but then nothing happens. Even in /var/log/install, it just shows that the package is being installed, but then no error or any other related messages.

I feel like I must be missing something big here. I know this isn't a lot of details, but maybe someone can offer some things to check.

[Dylan_YYC]

Hmm ok. Are you using VPP via Apple School Admin? Id also check on the app itself in Jamf Pro to make sure you have VPP licenses assigned to it.

[robertojok]

VPP apps can be a hit and miss affair and very frustrating; has it worked before or is this the first time you are trying? Check the Jamf Pro server logs when you attempt to install the VPP app. Look for any VPPCommService you might have errors such as Client context for admin account doesn't match... check the policy Managed Assignments that you have a location for the Volume purchasing location to use to assign content that is similar to the one you have in ASM or ABM since the tokens I believe must be the same one you downloaded for that location.
A common error I have also run into is that the app when in self service opens up the Appstore app... this I have resolved by downloading a new token from ASM.