Can´t submit machines to the JSS

[KadenA]

We will receive the following error:

Recon failed during the submit process

Recon failed to submit to the JSS. Downloading the JSS CA Certificate...
There were (1) previous JAMF device identities found on this computer. Removing...
This computer was successfully enrolled to the JSS with the following device certificate: "........"
Failed to submit inventory
Getting management framework from the JSS...

There was an error.

Error enrolling computer: Could not recognize the JSS response.

I need help.

Thanks André

[jarednichols · Accepted solution]

Try:

sudo jamf enroll -verbose

That -verbose flag may give you a bit more info.

[KadenA]

I get the following error:

Downloading the JSS CA Certificate... verbose: Successfully downloaded the certificate "…. JSS Built-in Certificate Authority". verbose: Adding the certificate to the System keychain... verbose: Successfully added the certificate to the System keychain...
There were (1) previous JAMF device identities found on this computer. Removing...
This computer was successfully enrolled to the JSS with the following device certificate: "….." verbose: Could not recognize the JSS response which was: (null)
Failed to submit inventory verbose: Could not recognize the JSS response.
Getting management framework from the JSS... verbose: Could not recognize the JSS response which was: (null)

There was an error.

Error enrolling computer: Could not recognize the JSS response.

Thanks André

[jarednichols]

hrm

[Apfelpom]

Maybe worse a try:

sudo jamf enroll -prompt

with or without -verbose. Remove before the JAMF keychain located at /Library/Application Support/JAMF.

I had also issues with iOS-Apps inventory on some clients. I moved the apps from their folder ~/Music/iTunes/Mobile Application and run enroll/recon again to successful submit computer data.

Regards, Yann

[KadenA]

I get the same error:

Downloading the JSS CA Certificate... verbose: Successfully downloaded the certificate "….. JSS Built-in Certificate Authority". verbose: Adding the certificate to the System keychain... verbose: Successfully added the certificate to the System keychain...
This computer was successfully enrolled to the JSS with the following device certificate: "…..." verbose: Could not recognize the JSS response which was: (null)
Failed to submit inventory verbose: Could not recognize the JSS response.
The management framework will be enforced as soon as all policies are done executing.

Regards André

[KadenA]

I get the same error:

Downloading the JSS CA Certificate... verbose: Successfully downloaded the certificate "….. JSS Built-in Certificate Authority". verbose: Adding the certificate to the System keychain... verbose: Successfully added the certificate to the System keychain...
This computer was successfully enrolled to the JSS with the following device certificate: "…..." verbose: Could not recognize the JSS response which was: (null)
Failed to submit inventory verbose: Could not recognize the JSS response.
The management framework will be enforced as soon as all policies are done executing.

Regards André

[KadenA]

I get the same error:

Downloading the JSS CA Certificate... verbose: Successfully downloaded the certificate "….. JSS Built-in Certificate Authority". verbose: Adding the certificate to the System keychain... verbose: Successfully added the certificate to the System keychain...
This computer was successfully enrolled to the JSS with the following device certificate: "…..." verbose: Could not recognize the JSS response which was: (null)
Failed to submit inventory verbose: Could not recognize the JSS response.
The management framework will be enforced as soon as all policies are done executing.

Regards André

[ernstcs]

Just reaching on this one, have you restarted Tomcat yet?

[KadenA]

Yes i have restarted Tomcat, same error.

Thanks André

[Matt_Fjerstad]

Does there happen to be Restricted Software in the JSS? If there is, do any of them have special characters?

[KadenA]

No it happened also with a brand new Mac.

[kenergy]

I had this issue and noticed the time wasn't right, once I fixed that it worked perfectly for me

[msample]

I've got the same issue, but feedback regarding the machine I'm trying to reach is that is was enrolled in an older JSS. So should we rm the old jamf binary first?