There is no way to make that message go away sadly, other than the obvious way of clicking that button. It has to do with the fact that Self Service uses a type of temporary tokenized connection to the Jamf Pro server. Think of it like a Kerberos ticket that expires after a period of inactivity. When this happens the app displays that rather silly and, IMO, unnecessary banner. I say unnecessary because here’s the thing - whatever function underlies the reconnect button clearly knows how to “reconnect” to the Jamf server, and Self Service clearly knows that the connection to the server needs to be “reconnected”. If it has all that information, why not just auto refresh the connection without user intervention?? Why involve the end user at all, who likely does not have any idea how things work under the hood? Why show that message, which appears as if something is broken? It seems completely unnecessary to me.
I wish Jamf would just change it so it would auto reconnect. I get that Jamf sometimes like to give the control to the user or to IT, but this is one of those cases where I think literally no-one would mind if it did this automagically. In what possible use case would I NOT want Self Service to reconnect to my Jamf server?
It seems completely in the realm of possibility to make this reconnection happen in the background, or at least when the app comes back into focus.
