Casper Screen Sharing

[thanzig]

Hey all,
Quick question about Casper Screen sharing through Casper Remote. when initiating a screen sharing session our users are prompted for a Screen Sharing Request. The verbiage says "casperscreensharing" would like to share your screen.

Is "casperscreensharing" a default user set in Remote? We would like to it prompt with "Help Desk" would like to share your screen, but I cannot for the life of me find out anything about "casperscreensharing". We have SSH setup for another specific user. No idea where "casperscreensharing" is coming from.

Any thought or leads?

[dpertschi]

What user name do you use when you launch Remote?

[tijones]

Ours says our AD Username... I think

[ahambidge]

I'm also seeing that same behavior. I always assumed that was 'how it worked'. It would be extremely cool if it would utilize our AD username instead. tijones, how is your Remote configured?

[tijones]

Ok what happens is this

Service desk connects to my machine it shows the service desk staff members AD username

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I must accept this prompt, Once i do this the service desk staff member has the option to either login as a different user or share display,

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If he choses share display with me (Tim Jones) I do get another prompt which is

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so yes i guess mine also says casper screen sharing as well my mistake.

[asditsupport]

When I'm trying Remote, the screen share permission window doesn't show up. It comes up with the second screenshot window. Any way of enabling this?
Thanks!

UPDATE: Found the answer here - https://jamfnation.jamfsoftware.com/featureRequest.html?id=965