Cherwell Service Management and JSS Integration

New Contributor II

Our managers are evaluating ticketing / call / service management tools and they mentioned to me that Cherwell Service Management can integrate with the Casper Suite, After looking it up, it is a manually created database connector that will import inventory data from the JSS.
Does anyone in the JAMF Nation have any experience with, or comments about, Cherwell and its' JSS integration?
This is really just a very early stage evaluation and our Mac installation is so small that the end decision will likely be made without regard to my input. I've read up on Cherwell's suite but I'd like to have some real-world info before putting forth an opinion and a search of JN came up with no results (except a job posting where it was used as the call manager).
Thanks in advance for any and all input.

Edit: I know everyone (except me) are at making an extraneous edit to keep it in view. :)


New Contributor II

...and apparently an edit doesn't float it to the top of anything. So replying to myself.

New Contributor III


Found out today that we are moving from Service Manager to Cherwell. If anyone has info on how to connect our JSS to Cherwell it would be greatly appreciated.


New Contributor III

I'd like to find out more too.