Client's aren't checking in after long uptime.



I have several clients that aren't checking into JSS after several days of uptime when I ssh into those individual computers they show that JSS is available when I type jamf checkJSSConnection

What is causing this we have been having so many problems after we went from 8.51 to 8.71




Are you getting any kind of feedback in /var/log/jamf.log?

Legendary Contributor III

Have you done a recon while ssh'd into one of the systems to see what the result is. Also, try sudo jamf policy -trigger every15

What determines if a Mac checks in isn't so much whether the JSS is available as much as if the daemon that controls the scheduled check in is running.
While it really should be, you may want to also do the following when ssh'd into one of the affected Macs

sudo launchctl list | grep jamf

See if an entry for something like com.jamfsoftware.task.Every 15 Minutes shows up. It should be there. If it isn't then the daemon isn't loaded correctly, which is rare. More likely would be that it has an exit status of something other than 0 if there was an issue.
But there could be other reasons as well. Check to see if the jamf binary is in the middle of a task, like inventory scanning. We've seen it occasionally get stuck on something and seemingly never exit.