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Creative Cloud Packager Won't start

jmercier
Contributor II

Posted on ‎12-13-2016 08:12 AM

Hi

i used CCP a lot of times in the last year... but now wanted to install CCP on a new virtual machine to create all our packages up to date...

After installation CCP won't open, its starts and closes right away... tried deleting application support folder, preferences, tried different user, tried root

no fix...

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5 REPLIES 5

thoule
Valued Contributor II

Posted on ‎12-13-2016 08:21 AM

I think when it fails to start for me, I usually delete /Library/Application Support/Adobe/OOBE then try again. -t-

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jmercier
Contributor II

Posted on ‎12-13-2016 08:28 AM

did that many times... no fix

fresh new machine installation...

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dan-snelson
Valued Contributor II

Posted on ‎12-13-2016 09:15 AM

@jmercier You may want to try deleting the following:

/Applications/Adobe
/Library/Application Support/Adobe
 # If you can’t remove the entire "/Library/Application Support/Adobe" folder, these directories should be removed: Adobe PCD, backup, caps, OOBE, SLCache, Installers, SLStore AAMUpdater
~/Library/Application Support/Adobe
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jmercier
Contributor II

Posted on ‎12-13-2016 10:05 AM

@dan.snelson

I don't have any /Applications/Adobe
i don't have any ~/Library/Application Support/Adobe

and tried already deleting /Library/app suport/adobe the hole folder...same thing even with or without reinstalling CCP after

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jmercier
Contributor II

Posted on ‎12-13-2016 01:31 PM

Getting me....ARGGG

tried 8 different computers... CCP refuses to launch or to install completely !!!!!!!!!!!!!

help ?

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