CS3/Adobe Acrobat Pro now asks for Admin Password

Not applicable

Hi,

Ok I'm new to Casper and have not had much success so far. Much of this
was down to the new Leopard server installation, which I have now
resolved with a complete re install.

I had problems with the Adobe CS3 package, which I thought I'd resolved.

Last week it requested an Admin name and password, every time a User
launched Acrobat Pro. I recreated the Adobe installation, creating a
new .dmg file from the original disks, and dropping the dmg into Casper
Admin.

The only issue I had was that when a user launched any of the CS apps
for the first time, the request for a serial number popped up. Selecting
Quit, and re starting the app solved this.

I created a policy assigned to a test user, to update CS3 at login. So
just made ignoring the serial No request part of the re image/roll out
procedure.

This week, 3 Macs imaged all request the serial number and all now once
again request an Admin name and password every time a use try's to user
Acrobat Pro.

Nothing has been changed in Casper Admin, the Adobe installer has not
been touched. Believe me after I finally got it to work, I did not touch
it, there have been no additions or changes to it.

Any ideas

Phil Ryan

Oxford University Press

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1 REPLY 1

Not applicable

My first thoughts is that, regarding Acrobat's request for admin & password,
it is an issue with Acrobat's troublesome Self-Heal feature, not Casper.
Search in the World Wide Google using 'acrobat self heal' as query and you
will find information on this feature. In my case, I disabled the self-heal
feature by modifying the following .xml files using the below script:

# Adobe Acrobat 8 files:
# /Library/Application Support/Adobe/Acrobat/AcroEFGDist80SelfHeal.xml
# /Library/Application Support/Adobe/Acrobat/AcroEFGPro80SelfHeal.xml
# Adobe Acrobat 9 files:
# /Library/Application Support/Adobe/Acrobat/AcroENUDist90SelfHeal.xml
# /Library/Application Support/Adobe/Acrobat/AcroENUPro90SelfHeal.xml
#
# Summary of changes made to each file:
# # Change the string of 'YES' to 'NO'
# Change the string of 'REQUIRED' to 'NO'

for file in `find /Library/Application Support/Adobe/Acrobat -name
'Acro*SelfHeal.xml'`

do

sed -Ei.bak 's/(YES|REQUIRED)/NO/g' $file

Done

Sean
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Sean Nesbitt
Macintosh Services Delivery
Lockheed Martin - Enterprise Business Services
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