Darshan Hiranandani : How can I troubleshoot and fix issues with starting FileVault on my Mac?
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Posted on 06-30-2024 10:40 PM
Hello,
I'm experiencing difficulties enabling FileVault on some macOS devices that were auto-enrolled via JAMF Connect. Despite having the policy in place, FileVault encryption did not initiate.
I've opened a ticket for new devices, but there are still a few lingering devices where FileVault remains disabled. When attempting to manually enable FileVault and cycle the key
Thank you for your help.
Best regards,
Darshan Hiranandani
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Posted on 07-01-2024 04:37 AM
Rule 1: Do not enable FileVault with Jamf Connect.
Rule 2: Use a Configuration Profile to enable FileVault from Jamf Pro or whatever MDM you use.
How to troubleshoot FileVault enablement.
Make sure you are enabling FileVault with a configuration profile, do not put the configuration profile in the prestage as there is a product issue with Jamf and doing that causing problems. Assuming the FileVault Configuration Profile is configured correctly.
If for some reason FileVault does not enable, do the following.
- Exempt the device from the Configuration Profile enabling FileVault.
- Reboot the device
- Retarget the device with the Configuration Profile.
- Reboot the device again
- Monitor if the user is prompted to enable FileVault.
If the above does not work, enable FileVault manually using System Settings or the fdesetup command.
- The fdesetup command will usually tell you whyFileVault is failing to enable if it cannot enable FileVault.
- Ensure the user has a Secure Token.
All and all managing FileVault is pretty simple if you enable it the way Apple tells you to which is with a Configuration Profile.
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Posted on 07-03-2024 01:46 AM
Thank you, I'm thinking of reinstalling my entire macbook