deactivating profile on device fails

user-uaTTXVodBB
New Contributor

Hi,
from time to time I've problems to delete a student's profile temporary from one device. Last time I tried that I deactivated the profile in the MDM and waited. After 36 hours where the device was restarted, updated and set to flight modus and back the profile was still on the device. The connection to the MDM was successful because I could see the last login time.
Is there a way to refresh all profiles from the device?
I need this, because I can't see the students personally during lockdown.
Thanks!
Jens

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