DEP & Prestage enrollment Work fine but my configuration Profiles wont install unless I send devices a Blank Push

[avenegas]

DEP & Prestage enrollment work fine but my configuration Profiles wont install on all users, works for some but not all. It occurs randomly and it's not user specific if I reset IPAD and try again with same user and same ipad it works. On the devices that don't install i have to send them a blank push and then they will install the configuration Profiles.

Very Frustrated

Augie

[justinrummel]

How are you setting your Configuration Profiles? Is there a particular setting that is not getting installed? Have you added the user (from an LDAP system) on the device's info page?

- Justin

[smstaff]

I am experiencing the same issue. Everything seems to work fine until the icons appear on the iPad. Sometimes my configuration profiles are installed and other times nothing. I noticed that restarting the iPad helps. Also, sending a blank push or inventory update works. These solutions aren't any good to us, we have a 1700 iPad enrollment happening in two weeks. I spoke with David Mattern at JAMF and he notified me that this was an issue and they are working with Apple to resolve it. Hopefully sooner than later....

[Emmert]

We've had the same issue for months. Getting nervous...

[kuypers]

Talk to your Account Manager there is a temp work around.

[smstaff]

Kuypers, could you please elaborate on the workaround. I spoke with our account manager and he only said restart device or send a blank push. Thanks!

[mpermann]

@kuypers, do you mind sharing more information about the work around?

[kuypers]

There is a Python Script called updateDeviceWithoutInventory. The next update should take care of the problem And blank push does the same thing. This script just runs and updates every 5 min. I know JAMF wants to track who is using so Account managers may not know about.

[smstaff]

Thanks for the info. I will look into it.