We have an iPad that was brand new at the beginning of March 2022. It was setup and Jamf Pro was showing that everything looked good, however it hasn't checked in since that initial setup and we can't figure out how to get it to communicate with Jamf. We want to do a reset on the device and start over, but one of the restrictions we placed on the device through the configuration profile that loaded when it was initially setup was to restrict the user from doing a reset themselves. Since the device isn't communicating with Jamf we can't issue the wipe device command from there either. Is there anything we can try to get the device to start communicating with Jamf again? Or anything we can do to get the device reset? This device is in our ABM account (if that will help).
