Posted on 03-03-2015 09:38 AM
One of our devices has over 4,000 failed commands on it and I have to clear them without wiping the device. I've previously deleted a device from JAMF and reenrolled it by wiping the device, but that isn't an option here (it has student work on it). Is there anything that can be done?
Posted on 03-03-2015 11:35 AM
I think you can clear them out directly in the MySQL DB. I don't have access to the command at the moment but if you ask your JAMF support contact they will be able to help.
Posted on 03-03-2015 11:39 AM
I have heard that as well and when I spoke to our rep he wasn't sure of it either. Also, I am still a relatively new employee so I do not have direct access to the database. Is there a way within JAMF itself?
Posted on 03-03-2015 11:41 AM
I've had the problem a few times and its always been a command run on the mysql database.
If the JAMF support person your speaking to isn't sure I would ask if they can escalate it to someone else. They've told me how to do it in the past.
I could be wrong but I don't think there is a way in the JSS.
Posted on 03-03-2015 12:13 PM
Try this command within MySQL:-
delete from mobile_device_management_commands where apns_result_status != 'Acknowledged';