I don't normally toss around accusations, but in this case, let me just say that the person who posted this appears to be nothing more than a troll (happy to be corrected if this is wrong) I say that because I searched for their user account and it says they joined on 4/7/21, but when I click on the account name I get a 404 error. So they don't even exist anymore apparently? No previous posts we can see. No profile to look at. Either there's an issue with JamfNation, or they deleted their account after posting this. I can't be sure which it is, but it's suspicious.
Regardless of the above, I agree that this is being rather nitpicky. The article references actual data from large firms like IBM that made a large scale switch or rollout of Macs to show how their support costs went down. There are plenty of things to criticize Jamf about, but this isn't one of them. This is just talking about how Macs in general can lower support costs. Jamf themselves are not making any claims about themselves other than that they make an MDM that can help manage those devices.
