EDU profiles being removed

New Contributor

Beginning yesterday morning, we started noticing commands to our iOS devices that are removing EDU profiles. Nothing in classes or users assignment on the devices has changed, but I'm finding that many devices are losing their EDU profile. I can look at classes and see who is listed as teacher, and then I go to a device assigned to that user and it shows the EDU profile was removed in the past day even though the class is still there.

Our classes are not created from Apple School manager, so it's not a change in the sync because we don't have Apple Education Support configured.

I also manually created a class and added myself as the teacher, but no EDU profile has installed or come up in pending commands. Has anyone else seen a mass removal of EDU profiles, or know what would cause this?


New Contributor III

this is a known issue in Jamf Pro