Enroll Mac Laptops with Apple Configurator 2?

New Contributor II

Can it be done?

Hey guys, I know that you can use Apple Configurator 2 to add iOS devices (iPhones & iPads) to ASM but is there away to add laptops?

Our school started using ASM & Jamf two years ago. I have 20 MBAs that were bought outright before that and I'd like to add them. I've reached out to multiple Apple contacts and our vendor and they tell me it can't be done because it wasn't done at the time of purchase. I don't believe them because one of our labs which was leased were returned to them and they asked me to remove them from our ASM, because I'm guessing they want to add them to another ASM.

If not Apple Configurator 2 maybe another method?

I was just wondering anyone if anyone here knows if this is possible? If not, I'll finally give up asking.



Esteemed Contributor II

@spearsn EDIT: Can't be done if the vendor was retail channel. If it was an institutional vendor, and they are currently capable of enrolling devices, they should be able to. I have had Macs added to ABM over a year after purchase (once the vendor figures out how to add previous purchases it's a much easier process to get them to do it again).

The reason you had to release your leased Macs from ASM when they were returned was so whoever they will be sold to (Apple doesn't lease used Macs AFAIK) could re-image them without being automatically enrolled with your Jamf Pro instance. Any org that uses ASM, or the commercial equivalent Apple Business Manager, should have a disposal process step to release Macs for the same reason.

Valued Contributor II

@spearsn I would suggest going back to your vendor again. Apple allows vendors to retroactively add macs to a customer's ASM/ABM account that they had previously sold. As long as there is a valid chain of custody the can add it. Now, it is up to each vendor whether they are willing to retroactively add it or not. But, i would push back and question why they won't do it.

New Contributor II

Thanks for the responses guys, very helpful. I've tried a few times and my emails just go unanswered. They are all chatty with me when I need to purchase from them, and then get ghosted when I bring this up.
I was watching some JNUC presentations and saw some chat about using Apple Config. 2 to add devices so I thought about looking into this again.

Contributor III

Vendors can do it, yes.

One of the things though, the vendor has to have specific (purchase related) records to be able to do it. Our primary vendor does not "store" the information/records in accessible data space going back far enough for us to add some of our older devices unfortunately.

So that said, it's not simply simple, i.e. it's not trivial, but if they do keep the required information in an accessible space, it shouldn't be too difficult for them, once they've done it, as others have mentioned.

Valued Contributor

Vendors can add them, they need the Apple Purchase order number for the device. Then they can add them in. Reach out to your Apple Rep and get them to find the number for you, and give that to the Vendor. We have done it this way before. Now all of our Vendors are under instruction to add everything they sell us, before it gets to us.

New Contributor II

You can use Apple Configurator to retroactively enroll any iOS device (though with a limitation : it installs a profile that can be removed for 30 days, and only after this 30-days delay is over, the device is permanently enrolled in Apple Business Manager).

However, you can't use Apple Configurator for macOS devices. It's iOS-devices only. Other answers are right: only through a select ABM-capable vendor you can retroactively add you macOS devices in ABM, if these were bought through the proper channel.

Contributor III

Speaking entirely theoretically, without any hard evidence to support this hypothesis whatsoever... there's a chance that potentially Configurator may at some point gain the ability to enroll Apple Silicon based Macs, much as it does with Apple Silicon based mobile devices. That's about as far as I think Configurator will go; I strongly doubt it will ever gain the ability to enroll Intel-based Macs.

Contributor III

iOS, iPadOS (just to specify), and tvOS can be added via Apple Configurator. It's only macOS that cannot (nor watchOS...which isn't "manageable"...yet(?)...)

I can see what georgecm12 is saying becoming a reality some day, following the same restrictions are currently present on other devices mentioned by ggetenj (30 day user removal window as well the device must be wiped to initiate the process).