error creating criteria for smart group

[tcandela]

I have smart groups for mapped printers, one smart group for 'does not have' and a second 'has'.

I just recently wanted to change the title of the smart group and it will not let me, when i save it, I get 'error creating criteria'

even when i go to create a new smart group with the same check for mapped printers I am getting 'error creating criteria' ?? running 9.81. is anyone else seeing this ?

[davidacland]

I'd check you can create a new smart group with a very simple criteria entry, just to make sure the JSS is working.

Could you post a screenshot of your smart group criteria?

[were_wulff]

@tcandela

This is a situation in which it'd be best to get in touch with your TAM, as there is likely something going on that will require they take a look directly in the database with you.

If you haven't already created a case, please do so, and send along a copy of your JAMFSoftwareServer.log as that will likely contain a more detailed error message that will help your TAM figure out what's going on.

Thanks!
Amanda Wulff
JAMF Software Support

[tcandela · Accepted solution]

the issue has resolved itself.

[mm2270]

And no indication why it wasn't working before? Myself, I'd be wary of such a "solution" for a problem that could pop up again at any time. Was the JSS restarted by your admin or something?

[tcandela]

@mm2270 yes I believe the JSS admins were doing something at the time this was happening.