Error message "You shut down your computer because of a problem"

[BryFT]

The message keeps popping up for a user. He said this has been going on for like a month but there are no performance issues or any issues on the mac itself. His Mac is updated to the latest OS. 

Any ideas on this one?

[BookMac]

Hi,

we had the same and this was my solution.

Create an EA in jamf Pro:

#!/bin/bash

#Is /var/db/PanicReporter/current.panic present?
#Mirko Steinbrecher
#24/04/24
#

if [[ -e "/var/db/PanicReporter/current.panic" ]]
  then
    echo "<result>Present</result>"
  else
    echo "<result>Not Present</result>"
fi

exit 0

Create a SmCG with this criteria and Operator is with value Present

Create a policy with the Files and Processes Payload:

Search for File by Path: /var/db/PanicReporter/current.panic 

and Delete file if found

Recurring Check-in, Once per computer and Scope the SmCG you build.

Cheers

[AJPinto]

Its a kernel panic, there will be a dump for it that you can parce though to see what may be faulting. If its just a single device, and a non-whiteglove user, its usually far faster to reinstall macOS from recovery (dont wipe the disk first, just reinstall) to resolve the issue.